Harper Acura - Service Center

My daughter's 2005 Acura TSX started acting crazy with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal phone, and he said it was probably a bad battery or the charging system and we arranged to have the car dropped off at the dealership that evening. The next morning Kenny Rolen, service advisor, and Richard had the car diagnosied as a bad alternator, arranged for a loaner car, when all had already been assigned to customer coming in for service that morning,and found a replacement alternator. The car was repaired, cleaned and washed, and ready to go by 2:00 that afternoon. Cost was very reasonable and a bargin considering all the person service. The Harper Acura Service Department always seams to try do the right thing, from letting worried parents call them on their personal phones, arrange for loaners when all were gone, and repairing cars quickly. They go above and beyond any service department I have ever experienced. Well done to Harper Acura Service Department. It give a parent an extra feeling of security. More

My experience at Harper Acura has been nothing short of smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. He is helpful in EVERY department and faucet of Harper Acura as a brand. R. Jay instills the trust I have in Acura from the inside out. He makes me feel secure in my choice to not only service my Acura at Harper, he instigates a desire to continue purchasing cars from Harper Acura. This is no easy feat, I can assure you! There are several aspects that one seeks when completing a business transaction with another; honesty, integrity and follow-up. R. Jay could teach others within the auto industry a thing or two in these categories! When he told me I needed new brakes, tires and a power steering pump, he explained it all in such a way that I would not want to take my car anywhere else for my service/products. The level of sincerity and honesty he embodies when he speaks completely assures you that you're in the most exact perfect place you could be. When I told R. Jay I was considering trading up on my car, he asked the right questions, then proceeded to answer my questions and thoughts, some before I even asked him! His knowledge of the Acura brand will give you a wonderful sense of security, particularly when considering trading what you currently have for another Acura. After my experience with R. Jay, I will DEFINITELY be trading my current Acura for another Acura. He has secured not only an Acura customer for life, a Harper customer for life. Thank you Harper and thank you, R. Jay. More

He was very polite and helpful, had my car ready at the time it was promised. He made a special effort to get me information on the new cars. In general very helpful and courteous. time it was promised. He made a special effort to get me information on the new cars. In general very helpful and courteous. More

this dealership is the best place to buy or service your vehicle. service was great, pricing was great, and the coffee is amazing. I'd recommend them!!! vehicle. service was great, pricing was great, and the coffee is amazing. I'd recommend them!!! More

We have a 2005 TSX and we have enjoyed the car and the dealership and service department has been great. Very pleased with them. Marsha Kughler/James Kughler dealership and service department has been great. Very pleased with them. Marsha Kughler/James Kughler More

I have used Harper Acura to service my 2003 MDX since moving to this area in 2007. I have had excellent service from day one. When I call the service dept, I am always treated like a valuable customer. moving to this area in 2007. I have had excellent service from day one. When I call the service dept, I am always treated like a valuable customer. More

Just today I was told by a complete stranger that they liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenn liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenny Rolen takes excellent care of my car and always make me feel comfortable in the process ! More

I just had my 04 mdx in today for service. A check engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days l engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days later. I always feel at ease when taking my car to Harper Acura, thanks especially to Kenny Rolen. He always fully explains the details before, during and after any visit. I also appreciate the loaner cars as it allows me to continue my day without a hitch. Harper Acura service department has serviced my car for 7 years running, and will for many years to come. More

The service department is great and I usually work with Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped me with information about acura cars when I purchased two used acuras for my son over the past two years. They even inspected one of the cars before I bought it to make sure I had a good idea of the condition. I have all my service done at the dealership and even purchase my tires there (they are competitive on prices and know which tires work best on these vehicles). More