Harper Acura - Service Center

Service Dept. Going to the Service Dept at Harper Acura is like going to see Friends with perks. I drive 2 hours and will continue because of the personalized ser Going to the Service Dept at Harper Acura is like going to see Friends with perks. I drive 2 hours and will continue because of the personalized service and the quality in which they perform it. More

Super as always! This is the way business should be done everyday everywhere! The whole team is always pleasant and thorough! They never seem to have a bad day! This is the way business should be done everyday everywhere! The whole team is always pleasant and thorough! They never seem to have a bad day! More

90,000 mile service I have always found the people at Harper's Acura to be friendly and anxious to please. Ray Panzera was the service person I dealt with last time and I have always found the people at Harper's Acura to be friendly and anxious to please. Ray Panzera was the service person I dealt with last time and he is most cordial. He goes out of his way to make sure I understand what is being done and why. More

Regular service and Tail light replacement If you are looking for a dealership that prides itself on service and taking care of their customers, look no further than Harper Acura. The service If you are looking for a dealership that prides itself on service and taking care of their customers, look no further than Harper Acura. The service dept there is friendly, consultative, and eager to help you take care of your Acura. I have owned about 7 Acura products of different styles and models and Harper has never failed to keep my car on the road at a price that I can live with. Richard Tompa is the model of service and has kept me from making bad buying decisions in the past, potentially saving me thousands of dollars. I trust him and his staff implicitly. More

Had two front windows tinted. We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We a We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We asked Mark to show us a few extra things we were unsure of and he was your usual friendly and knowledgable one, always treats like close friends. We even had a cool bottled water waiting on us when we picked up the car...excellent service! More

Service above and beyond Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the tire and noticed that whatever I ran over not only pierced the tire but also put a hole on the inside of the rim about the size of a half-dollar. I called my mechanic back in Nashville and they recommeded I go to Harper Acura and ask for Mike or John in the parts department. As luck would have it a customer was there having a rim replaced on his wife's car (she had hit a pothole that bent the rim). Mike was able to swap out my irreparable rim with the one from that customer's wife's car and mounted a used tire he had on site. When the repair was completed Richard took my car for a test drive to make sure the vibration from the bent rim wasn't unbeareable at highway speeds. As I prepared to pay for the repair I was told there was no charge. If that doesn't define "customer service" I don't know what does. More

Spontaneous drop-in exceeds expectations While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, e While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, etc. A quick Google search showed Harper Acura in Knoxville, TN to be the closest Acura dealership and I thought I would try my luck. I stopped into the service center completely out of the blue without ever having stepped foot in Harper Acura before and I interacted with the utmost courteous, friendly and supremely helpful staff. Within minutes, my car was pulled into a service bay and fixed by a technician with an overall turnaround time of less than 5 minutes. Free of charge and with a smile, the Harper Acura team left me astounded with their customer service. Meanwhile, the genuinely friendly and pleasant Ray Panzera chatted with me and made me feel at home. I don't live in Knoxville, nor am I in the market for a new car, but if I was, Harper Acura would be receiving my business without a moments delay. More

Service and sales My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were looking for, everything went very smooth, and very quick. I would highly recommend if you go to Harper Acura to ask for Mark, he's great. Went to the service department off an issue and they were very professional, got the job done quickly, they even washed my car while it was there. Kenny in the service department was very polite and very knowledgable. If you want a new car I would highly recommend Harper Acura ? More

Service appt It was very easy to make an appt and they had a rental car waiting for me. They called me when my car was finished and explained the services. I was It was very easy to make an appt and they had a rental car waiting for me. They called me when my car was finished and explained the services. I was happy with my overall experience. More

Problem Solved I feel like anyone who buys these cars is going to be "particular" so when my brand new TL developed a screeching brake problem there was only one per I feel like anyone who buys these cars is going to be "particular" so when my brand new TL developed a screeching brake problem there was only one person more annoyed than me. R. Jay tried two different procedures to try and remedy the problem but when those didn't work he explained that the third time was going to be a charm because they were putting all new rotors and pads on all four wheels. So after all of his care and concern I'm certain that I'll just buy cars from whichever dealership he works for, I'm sure it'll be a good one. More