Harper Acura - Service Center

10K Oil Change & Inspection Always a very pleasant experience with personnel. Waiting is always comfortable and precisely as long as you are told up front. Complimentary car wash Always a very pleasant experience with personnel. Waiting is always comfortable and precisely as long as you are told up front. Complimentary car wash is a very nice touch. This time, however, I decided to check my RDX computer to see what it said regarding my oil level as I was leaving. It said "Oil Life 30%!" I just had an oil change! I pointed this out and a technician apologized and quickly rectified the issue by resetting the computer. A rare oversight, no doubt. Still ACURA needs to be aware of this, and others might want to also check similar issues after service before going on a trip. More

Awesome Service! I took my RDX in for the 15,000 mile service this past week. I opted to wait. Richard came out to inform me what all would be done for the 15,000 mi I took my RDX in for the 15,000 mile service this past week. I opted to wait. Richard came out to inform me what all would be done for the 15,000 mile service and what the cost would be. I was very comfortable in the waiting room. My RDX was ready in a very reasonable time. My RDX drives smoothly with no issues whatsoever. I would not dream of taking my RDX anywhere else for service. More

Always professional The service department at Acura is as good as it gets. The staff is always professional and pleasant, the waiting room is a great place to relax or g The service department at Acura is as good as it gets. The staff is always professional and pleasant, the waiting room is a great place to relax or get work done, and courtesy cars are always an option. I stay on the regular Acura service plan and have never had problems with my cars. I love the clean open design of Harper Acura in Knoxville. More

Excellent Customer Service Each associate that I dealt with in the Service Department provided excellent customer service. They were courteous and prompt and their attention to Each associate that I dealt with in the Service Department provided excellent customer service. They were courteous and prompt and their attention to detail was outstanding. One of the reasons that I purchased a Acura was the reliability of the vehicle. The reason I chose Harpers was it reputation for customer service. I haven't been disappointed with either More

Always do a good job! Brought my vehicle this past week for service. Ray was my service advisor. He is always kind, respectful, and nice. When I picked up my vehicle he was Brought my vehicle this past week for service. Ray was my service advisor. He is always kind, respectful, and nice. When I picked up my vehicle he was thorough when he explained the service that was done. The entire staff is actually nice and friendly, and they always do a good job! More

Continued superior service Since we bought our MDX, now almost 3 years ago, we have had nothing but great service and have been treated like family. This last visit was no diff Since we bought our MDX, now almost 3 years ago, we have had nothing but great service and have been treated like family. This last visit was no different except it was better. Service checkin and process changed a little but not only was it shorter and simpler, I was treated very professionally and courteously by everyone. More

Great & Unexpected Service We purchased an Acura from a private party and took it to Harper for some A/C work. They did an excellent job communicating to me what was wrong and We purchased an Acura from a private party and took it to Harper for some A/C work. They did an excellent job communicating to me what was wrong and what was needed to get it working properly. The unexpected thing was they were going to let me use a loaner car until my repairs were complete. We've owned all kinds of cars- Honda, Infiniti, Ford, Chevrolet, Plymouth. I've never had that as an option, especially if I didn't buy it with the dealer. More

Great Service Department I highly recommend Richard and his team in the Service Department at Harper Acura. I appreciate the way I am treated from the time I enter the servic I highly recommend Richard and his team in the Service Department at Harper Acura. I appreciate the way I am treated from the time I enter the service reception bay until the time I leave. Richard and his team are always friendly, courteous, and respectful. I also appreciate that I am updated on the progress of the work that is being performed. They have always answered all of my questions and addressed my concerns. Also, the other staff at Harper are very attentive while I am waiting (e.g, everyone who walks by greets me). The waiting area is always neat and orderly, and the refreshments are appreciated! More

Tire problem Service was more concerned with safety than with profit. When I came in with large nail in sidewall of tire (which could not be repaired), They provid Service was more concerned with safety than with profit. When I came in with large nail in sidewall of tire (which could not be repaired), They provided a loner car because there were no tires in stock that they could find. It took 4 working days for them to acquire a replacement tire. I appreciate their concern for my safety. More

Excellent results, highly efficient and responsive I moved to Knoxville from the west coast with 20 years of very positive history with an Acura dealer. I am pleased to say that Harper Acura has met th I moved to Knoxville from the west coast with 20 years of very positive history with an Acura dealer. I am pleased to say that Harper Acura has met this standard and reminded me how much better life is as a car owner with a top flight dealer in your neighborhood. The service process always goes as promised, accommodations to my schedule (I travel almost weekly) are made without complaint, and the service quality is best-in-class. What more can I say. More