Harold Zeigler BMW of Kalamazoo

HZ employees were exceptionally helpful and were willing to address any concern or question I raised. They were aware of a time constraint I had and made it a priority to get everything handled in a timely to address any concern or question I raised. They were aware of a time constraint I had and made it a priority to get everything handled in a timely manner. I was very pleased with the whole process. More

Excellent sales, finance assist, delivery, and service. Lukas was a great sales person and walked us through the process with confidence. The staff is a pleasure to work with. Lukas was a great sales person and walked us through the process with confidence. The staff is a pleasure to work with. More

Connor Koryto helped me in a stressful situation with my car, going above and beyond my expectations for service. He is personable, knowledgeable, and has excellent follow-through. Service like this makes t car, going above and beyond my expectations for service. He is personable, knowledgeable, and has excellent follow-through. Service like this makes the purchase of my BMW that much more worthwhile. Thank you, Connor! More

Ken Francisco goes over and above to help with service he worked with BMW to help me on a steering issue. I had had problems with. Ken spoke to BMW corporate and worked with his team to not only fix the issu worked with BMW to help me on a steering issue. I had had problems with. Ken spoke to BMW corporate and worked with his team to not only fix the issue but get them to offset the cost. I have been taking both my BMWs to Ken for over 5 years and they always take great care of me. More

Service - “5 Stars” - Car Quality - “1 Star” Bought a new 2019 BMW X3. Bad - over the past year many quality related problems. Good - Zeigler service dept amazing! Ken and his repair staff have Bought a new 2019 BMW X3. Bad - over the past year many quality related problems. Good - Zeigler service dept amazing! Ken and his repair staff have been great. Some problems have been software related and despite frustrations on both sides they continue to make sure the customer is properly taken care of (quick repair scheduling, loaner if needed, sympathetic and friendly attention, etc.). All these disappointing quality issues are not Zeigler’s fault - and they continue to work hard to resolve them. More

Quick Response Yo Call For Help Friday of Labor Day weekend I was visiting South Haven, Michigan. That morning I discovered my run flat tire was FLAT. I called BMW Kalamazoo and they Friday of Labor Day weekend I was visiting South Haven, Michigan. That morning I discovered my run flat tire was FLAT. I called BMW Kalamazoo and they told me to bring the car by. There Ken got my car into the shop in no time at all, repaired the tire and got me on my way in no time at all for my trip to the Upper Peninsula. What great service, I highly recommend this dealership. More

Treated respectfully and vehicle was fixed within 1 week. Phoned Ken in Service Department. I was able to have my 328i convert serviced and repaired 1 week later. Other local import repair businesses were boo Phoned Ken in Service Department. I was able to have my 328i convert serviced and repaired 1 week later. Other local import repair businesses were booked out. Price seemed fair at $300. They discovered the rear tire had a bad belt and fixed that also within 2 days. More

Terrible Customer Service I usually only write positive reviews. But, I feel people should be aware of the pompous/rude customer service here. I needed to have 2 recalls take I usually only write positive reviews. But, I feel people should be aware of the pompous/rude customer service here. I needed to have 2 recalls taken care of, on my BMW. I had to deal with a couple different people in the service dept. When I dropped it off, was not greeted in a welcoming manner. After my car was complete, I walked in & was greeted (or there lack of) by an employee who was not very welcoming-AGAIN! If you visit the Kalamazoo location, just be aware. Everyone who I came in contact with acted like I was a bother to them. More

Service department fraudulent Have BMW 328i. Had an oil change and they told me I needed rotors and break pads, said they were rusty and break pads thin. I checked it myself as wel Have BMW 328i. Had an oil change and they told me I needed rotors and break pads, said they were rusty and break pads thin. I checked it myself as well as a mechanic friend (10 years with BMW) Nothing was wrong. Unless you know what your doing go somewhere else More

That's one way to increase revenue Took my car in for an oil change and new steering wheel pump. About $2,600.00. Fine. Within an hour of picking it up, huge electrical problems, render Took my car in for an oil change and new steering wheel pump. About $2,600.00. Fine. Within an hour of picking it up, huge electrical problems, rendering the car undriveable. "Not us," the dealer says. "Alternator went bad. We had nothing to do with it." Really? Within an hour of picking it up from your service station? Prior to that, zero indication of this problem. "Just coincidence," the dealer says. So, what now? "Now? Now it will cost you $1,600 to install a new alternator. But, tell you what, we'll cut you a deal and knock that down to $1,428.00 because we're good guys. You're welcome." So, maybe it was coincidence. But maybe not. Would have been happy to split the difference. More