Hare Honda

This is clearly the best Honda dealership in Indiana, probably in the U.S. I usually do not write reviews and be very upbeat about it, but Terry Lee did prove to be a great dealership. I was in touch wit probably in the U.S. I usually do not write reviews and be very upbeat about it, but Terry Lee did prove to be a great dealership. I was in touch with John Crider who was the salesperson, and he was a gentleman. No pressuring, always listening and most importantly on the side of the customer. They were committed to having me as a customer and did everything from giving me a great deal on my new car to a fantastic deal on my used car. I was very pleased and impressed. No waiting around! In a couple of hours, I drove home a new Honda! More

If I had to think of one word that describes Terry Lee Honda it would be incompetence. I purchased a re-certified 2005 Honda Civic, 4 door. Where do I begin? I talked with Sales Associate Brian Schme Honda it would be incompetence. I purchased a re-certified 2005 Honda Civic, 4 door. Where do I begin? I talked with Sales Associate Brian Schmeltzer. He was very friendly and quite helpful. He understood my situation, didn't try to sell me extras and gave me a no haggle price. That was the good part of the experience. Now for where all the trouble begin. I came in close to the end of the month in September to make this purchase. I told them what I was looking for and they didn't have quite the vehicle in the price range I was looking for. However, they did recently get a 2005 Honda Civic EX recently on a trade in, that had not been inspected, cleaned up or anything. Brian gave me a rough price of $11k. I told him I was interested. Later in part of the negotiations, we established that the vehicle would re-certified with Honda's 150 point re-certification program and have a 12,000 mile extended bumper to bumper warranty. This is where things started to get a little shady. I told them to let me know when they got the car into re-certified shape so that I could take it for a test drive and decide whether to purchase it or not. Reasonable request right? This is the condition it should be in on the lot if I were to purchase it off the lot. I kept getting pressure from the sales department to put a $500 deposit down with an intent to purhcase which I balked at. I said no, get the car in shape, we'll take it for a test drive and if it's all good I'll buy the car. They agreed. They partially cleaned up the car, flushed the transmission, put new tires on it and did a brake job. The car was washed, the interior partially cleaned and it was in shape to do a test drive. Immediately upon inspection of the vehicle, I noticed several things wrong. Chrome plating was coming off one of the door handles, the floor mats were stained, there were some significant scratches on the car. There was no owners manual, no jack. The maintenance light was on. It looked to me like they were only partially through the re-certification process but the sales department was rushing the service department to get the vehicle ready and it obviously wasn't ready or fully inspected. We took the car for a test drive, it drove very well so I decided to purchase it with the condition of the we owe and we negotiated a final price. Immediately upon taking the car home, I realized the power locks did not work correctly. I also did not receive documentation for the re-certification or the carfax report that I was told I would receive. Back to the dealership numerous times to get all of these problems resolved, each time having more problems. The problem I think that infuriated me was an issue with the floor mats. Based on the Honda re-certification checklist, any floor mats that have significant damage or spots should be replaced. I brought the passenger side floor mat in and showed them dark spots. They said no problem we'll clean it. I gave them the floor mat. When I came by in the morning to pick it up, no one could locate the floor mat. At this point, I was upset. They said they would locate it when Brian came in and I could come in after work to get it. I come in after work, they hand me the floor mat, it still has stains on it like it hadn't been cleaned at all. I spoke with Todd, the manager, he took it back in the service department and cleaned it himself. To me, that's complete and utter incompetence. Much of my time was wasted because Terry Lee Honda couldn't do what they should have done in the first place based on the Honda Certified Program that they are required to follow to sell a vehicle in this class. That's not where it ends. I received a telephone call from Brian Schmeltzer a week ago informing me that my owner's manual came in. I asked for it to be mailed which was not a problem. I called today (a week later) after not having received the owner's manual. It hadn't been mailed and I was told it would be mailed to day. The bottom line with Terry Lee Honda is this, based on my experience you will get a fair price and friendly employees, what you won't get is follow-through. You will have to babysit their staff because they are completely and utterly incompetent and apparently incapable of keeping track of their workload to make sure they deliver you what they promised. My advice is, if you don't want to go through a lot of hassle, choose a different dealership. If you want a good price and are willing to deal with the hassle and frustration, Terry Lee Honda might be a reasonable choice. More

We were very impressed with the facilities and the knowledgeable salesperson Steve Miller. Steve took time to go over several models (Civic, Fit, Insight) my wife and I were interested in testing. We knowledgeable salesperson Steve Miller. Steve took time to go over several models (Civic, Fit, Insight) my wife and I were interested in testing. We decided on the 2010 Insight because of the excellent fuel mileage and Honda's reputation for reliability.We would highly recommend Steve Miller and Terry Lee to our friends for all their new and used car needs. We have since had the vehicle in for routine service and the department was very clean and completed the service quickly. Excellent dealership in all respects 5 Star rating in my opinion. Sincerely Bob Evans More

Brought a certified used Honda van 2 wks ago from Terry Lee Honda in Avon, IN. Overall, it was a great buying experience. Everyone was upfront and honest throughout the entire process. We even had a min Lee Honda in Avon, IN. Overall, it was a great buying experience. Everyone was upfront and honest throughout the entire process. We even had a minor "glitch" in the deal that Billy Gamble handled quickly and professionally to our complete satisfaction. I would have no reservations about purchasing another vehicle from Terry Lee Honda. More