Harbro Sales & Service Inc

it was time to finance my first car, and i had looked around to many different places. every dealership i went to had tried to scam/put a lot of pressure on/ me, and i could tell they didn't care about m around to many different places. every dealership i went to had tried to scam/put a lot of pressure on/ me, and i could tell they didn't care about me being happy and satisfied, just about making the sale. i was sitting in one dealership for over 3 hours! once i discovered harbro, i entered my financial information into the form online while i was at work, was approved with great rates and payments by the time i got there after work, and was greeted by genuinely happy people. dave was very helpful with the many questions i had, and heather created the awesome binder with answers to all and any questions i may have had remaining after i left, along with compiling all of the excessive paperwork that is necessary. i went there on a monday, and was driving away in my new chevy cobalt that wednesday. thursday i got a call from dave making sure i was entirely happy with my purchase, and friday i got a thank you card in the mail with a free oil change certificate. everyone here is completely dedicated to making sure you are 150% happy with everything involved in the car buying process, and dave was wonderful to work with. thank you harbro!! More

i had a great experience dealing with david malo at harbro of whitinsville he knew exactly what kind of car i was looking for and i was driving my smart car within 2 weeks. he got me the payment i was harbro of whitinsville he knew exactly what kind of car i was looking for and i was driving my smart car within 2 weeks. he got me the payment i was looking for and the car i love. i would recommend david and all the crew at harbro to all my friends and family that are looking for a good car at a great price! kelley jodoin More

I went to Harbro to look for a used vehicle to replace my previous car after its engine had died, and Dave went far beyond my expectations in getting me a great deal on a 2008 Chevy Impala. Not only did he previous car after its engine had died, and Dave went far beyond my expectations in getting me a great deal on a 2008 Chevy Impala. Not only did he help me out in getting the deal that I did, but he was able to work with the credit union they use for financing to get the rest of my previous vehicle loan rolled over into the new financing. I was very pleased with my experience in dealing with Harbro. The quality of the vehicles, the prices, and the customer service are all great. More

My experience at Harbro for my first time was a very good one. Tony was very accommodating and made the process a smooth one. There were a couple of minor issues, not Tony's fault, but that is to be expected one. Tony was very accommodating and made the process a smooth one. There were a couple of minor issues, not Tony's fault, but that is to be expected. Overall,I had a very good experience with Harbro and will recommend them to others. More

Karen and Tim were very helpful with a snag I had with getting keys made. I was more than impressed that they took care of my concerns so quickly. Thank you getting keys made. I was more than impressed that they took care of my concerns so quickly. Thank you More

When deciding to purchase a vehicle all employees, esp. Chris, were especially helpful, patient, thorough. Chris esp. helped us choose the appropriate car for us and not necessarily the more expensive mode Chris, were especially helpful, patient, thorough. Chris esp. helped us choose the appropriate car for us and not necessarily the more expensive model, providing a vehicle which was most fitting for our needs. Shortly after purchase we had a battery problem. They were very responsive, came to our home and after evaluation replaced the battery without any question. All exchanges with these employees have been personable and professional. We would not hesitate to return for another vehicle in the future or recommend Harbro to a friend. More

Tony was a great salesperson. He was very helpful in that he told us to test drive as many cars as we wanted till we were completely satisfied. A couple months after we bought the car, a belt went bad that he told us to test drive as many cars as we wanted till we were completely satisfied. A couple months after we bought the car, a belt went bad in it and even though it was past the initial 30 day warranty period they fixed it at no charge to us. I would definately recommend this place to others. More

My 80 yr old mom from Oxford needed a car ASAP, after their very old clunker rotted out. My folks wanted to buy local and Harbro was suggested, as well as another dealer, by Mac's garage and a friend. I their very old clunker rotted out. My folks wanted to buy local and Harbro was suggested, as well as another dealer, by Mac's garage and a friend. I am still amazed at how quickly I found a clean, beautiful one owner car for them. I live in Holden and work allot. I did not internet access on the road and not much time. I called the Whitinsville dealership accidently and apoke to Tim. I told him what I was looking for, even though I really had no idea. I just know my folks remember liking Fords, were rather desperate without having a car, and could not afford much at their age. I asked about Ford Taurus and he said he had a 2000 model with 108K that was being sent to Webster. He told me Tony Waters would be the man to call, and he assured me he would work with me and take good care of us. Well, other than being so nice, friendly and patient, he gave us a very good price, and went above and beyond with accomodating us. Salesman always made me nervous and older folks always worry about being taken advantage of. My mom needed to take her time to get used to something so much bigger than what she had. She did not even want to get in the car and of course I drove it to test it out. We looked at only one other to compare in the area, and came right back and purchased the car from Tony. He took care of the running regarding registration etc. and fixed a few minor details to fix to make it perfect. That same day after I took folks to the doctors, we stopped by and his staff James followed us to Oxford to drop the car off and I drove James back. We were so thankful for this extra service you have no idea. The next day the registration came in and no one was available to pick this up. Tony asked James to drop the registration off when it came in - another very appreciated action for customer service you just don't find anymore. My mom wanted a manual which Tony ordered, and also made her a nice binder with all the cars information. Tony has a great, caring, friendly and honest attitude. We really enjoyed working with him. Also, the facility is so clean and very convieient for my parents to getting the car serviced there. She never thought she would own a red car at this age, but really likes it allot. The family wish them the best with their new ride. Thank you again Tony & staff..I will refer your business to people I know looking for a quality used vehicle. Sincerely, The Tromps daughter, Patty Kruglewicz More

The salesman was very courteous an helpfull. the transaction went smooth an this was great since i live an hour an half away. i would recomend this dealership to anyone transaction went smooth an this was great since i live an hour an half away. i would recomend this dealership to anyone More

First time buying, and Harbro couldn't have made it any easier for me! Found the perfect car for myself! Couldn't be happier with my purchase! easier for me! Found the perfect car for myself! Couldn't be happier with my purchase! More