Harbro Sales & Service Inc

I Came in with an urgent issue...and they did everything they had to in order to solve the issue, This minimized the inconvenience greatly. they had to in order to solve the issue, This minimized the inconvenience greatly. More

We visited them and explained the type of vehicle we were interested in purchasing. Within a short time they came up with just the vehicle we had described including the mileage we were looking for. They tre interested in purchasing. Within a short time they came up with just the vehicle we had described including the mileage we were looking for. They treated us with respect and gave us a fair deal. More

I recently purchased a vehicle from the Harbro in Whitinsville and it was by a mile the best car buying experience I have ever had. In stark contrast to the other larger dealerships they took the tim Whitinsville and it was by a mile the best car buying experience I have ever had. In stark contrast to the other larger dealerships they took the time to listen and understand what my needs were in a vehicle. I was given suggestions around what potential vehicles would be best given my needs, but I never felt steered into making one decision over another. I was equally impressed with the process for purchasing and financing the vehicle. It was remarkably transparent as Mike took the time to explain exactly how the process would work and what I would pay. They truly went the extra mile to make sure I was completely satisfied with my purchase. Corny as it may sound, At Harbro "Treating customers how they would want to be treated" is not just a mission statement it is the primary pillar on which the business model sits. It demonstrated to me that purchasing a used vehicle does not have to be a painful process. Instead when done right it can be a truly rewarding experience. I am more than happy to express my gratitude to Mike and the whole Harbro team. I will be visiting again when it comes time to purchase my next vehicle! More

I've done business with Harbro for almost 30 years! I've always found the entire staff - from top to bottom - to be friendly and eager to satisfy the customer. This is a business that operates by "the I've always found the entire staff - from top to bottom - to be friendly and eager to satisfy the customer. This is a business that operates by "the Golden Rule." Their past service awards are certainly deserved. I have sent several friends to this dealer and they've all thank me. More

We were going to purchase a new 2014 4runner sr5 premium. I asked Mike to look for a Limited 4runner just to see what our options were. He found an unbelievable, "in the right place at the right time deal" I asked Mike to look for a Limited 4runner just to see what our options were. He found an unbelievable, "in the right place at the right time deal" that we could not pass up. We ended up with a vehicle 2 or 3 option levels above what we were looking at, for the same money. And Mike found the vehicle within a week of us telling him what we were looking for. The whole experience was so relaxing and fun ! More

I would like to start out saying that Harbros is an excellent dealership. I live near Harbros and drive by every day to and from work, so I always check out what they have. Back in October a Chevy aval excellent dealership. I live near Harbros and drive by every day to and from work, so I always check out what they have. Back in October a Chevy avalanche had caught my eye and I was ready to trade in my suburban. My boyfriend and I stopped in and was greeted by Jeremy King. Jeremy was very helpful and friendly. But unfortunately I bought a Cadillac from another dealer. I now regret buying. On Saturday January 25 we went back to Harbros because my boyfriend was interested in the avalanche and Jeremy was there greeting us again and he remembered us. We ended up buying the truck with a trade on a truck we had bought 3 years ago when Harry was there. It was also a great experience. Jeremy was very professional about his job and everything went like a breeze. We had the truck by Monday. When I trade my Cadillac in I will definitely go back to Harbros. It was a very friendly experience and I highly recommend them. Thanks again Jeremy. Lisa and Joe More

I love this dealership. I have already told all My friends about harbor.jeremy king was awesome very helpful and worked hard at getting my loan. friends about harbor.jeremy king was awesome very helpful and worked hard at getting my loan. More

this is the 3rd time I have worked with Harbro. all my needs were met without pressure and tailored to my needs in regards to finances. needs were met without pressure and tailored to my needs in regards to finances. More

In the past 35 years I have purchased almost two dozen cars form both dealers and private party's. I can honestly say this was the most pleasant and satisfying purchase so far. Jeremy was attentive withou cars form both dealers and private party's. I can honestly say this was the most pleasant and satisfying purchase so far. Jeremy was attentive without being pushy, he answered questions with direct answers not being vague. He was able to keep within the finance parameters I had outlined by finding a lender who offered a rate that I did not think I could get on the car I was purchasing. As for the car, there were two issues that I had with it, they promised to and did take care of both of them. I had heard that Harbro had a great reputation, but I had always thought them to be a bit pricey. What I found out while dealing with them is that they are much more reasonable and more honest about the actual price than others that I have used in the past. More

I came home on Monday evening and I noticed an e-mail about four-wheel drive vehicles that were available at Harbro. I clicked on and reviewed the information several times. I then checked the value of m about four-wheel drive vehicles that were available at Harbro. I clicked on and reviewed the information several times. I then checked the value of my car to see if it were possible to make this purchase. 6 months ago I was the proud owner of a 2005 Jeep Sport Utility. It was pristeen and only had 90,000 miles... I was stopped behind a car that was making a left hand turn when I was rear ended. Fortunately there were no injuries But my Jeep was totaled and we were lucky cause my gas tank was crumpled in half. I bought a car out of necessity but I really was not happy with it. When I saw the Liberty that you had for sale I wanted to replace some of what I had. Plus I upgraded to a Limited. I am pleased that I made the purchase. I would also like to let you know that I have bought @ Harbro in the past. I had a good experience with Harry and also for quite a while with the service department. Jeremy was very Professional and also courteous. He was not pushy and he knew his products. Part of sales is not always about sales it getting to know a little bit about your customer so you can fill there needs. I know that if I needed a direction to be headed in Jeremy would have been helping me get what I wanted. Thank You Jeremy for making my car buying experience exactly what it was for me years ago. I would also like to give Kristy high marks Jeremy became busy and I enjoyed talking with her. Also for me the e-mail that was sent got me thinking and I know that at that point I was not even thinking about a purchase. Thank You all for the job that you are doing I look forward to Service Experience I trust that I will also be able to give high marks on service. After all service is key to any dealership. With Gratitude Rick Boisvert ps: I hope Jeremy takes my advice and goes to Toronto instead of Montreal...... More