Harbor Nissan

Knowledgable and Experienced Eddie was a compassionate professional throughout the process. He worked hard to help find the car that was right for me. Loved working with him! Eddie was a compassionate professional throughout the process. He worked hard to help find the car that was right for me. Loved working with him! More

Sincerity and Integrity From now on, this family will only purchase vehicles from Matt Garland as he has proven himself to be honest, trustworthy, and acts with integrity. From now on, this family will only purchase vehicles from Matt Garland as he has proven himself to be honest, trustworthy, and acts with integrity. Buying a vehicle has always been a dreaded experience as we'd go from dealer to dealer in attempt to feel confident that we'd make "the right" purchase. I doubt we are the only ones who have experienced "Dealer anxiety." At Harbor, we felt confidence rather than anxiety because of the personable, informative, and friendly manner of all employees, especially Matt. It was quite apparent that the employees here are like a work family and enjoy what they do. That in itself is quite telling about what kind of car dealership it truly is. In our case, I had to turn in a leased vehicle - something I had never done before. This along with the buying experienced naturally caused anxiety. At other places we had visited, we were told that we would have to turn it in at any 'like' dealer, period. More anxiety, not less. Matt, on the other hand, walked us through the process, told us where the closest place was to turn it in AND even offered to take me! Less anxiety. The next day when I returned to take the leased vehicle in, Matt was busy with customers. His colleague offered to take me which I was fine with but Matt insisted on taking me because "he promised me." Anxiety gone. Go ahead....I dare any car shoppers to find another car salesman as dedicated to his customers as this guy! Through our buying process, we worked with Susan in finance - again, we felt quite comfortable and informed as she walked us through step by step. No anxiety. Good customer service is about making your customer feel important and valued, Susan accomplished this without really trying but just by being herself. We were informed every step of the way. Harbor Nissan just guaranteed themselves great word of mouth advertising and two loyal customers thanks to these employees! Thank you Harbor - we love our new Rogue! More

Took some negotiations but we came to a fair price. All members of the sales team we met with were very upfront about price negotiations and gave us a better deal on a better equipped vehicle than any o All members of the sales team we met with were very upfront about price negotiations and gave us a better deal on a better equipped vehicle than any other dealer did. We ended up with a brand new vehicle and our payment only went up $20 including gap insurance because we were upside down on our trade. More

Amazing people awesome vehicles Let me first start out with saying thank you for being so sweet and help ful with our two young children! THANK YOU!!! Also a huge thank to Tim Johnso Let me first start out with saying thank you for being so sweet and help ful with our two young children! THANK YOU!!! Also a huge thank to Tim Johnson, he's an awesome person to work with and very patient, as you would have to be working with our little family! We love both our Vehichles we purchased from him this past week! For the life of me we cannot remember the guy who worked with us in finance. But he mentioned that he helped work with the aftermarket fab on the Nissan Frontier my husband purchased, but he was excellent to! Thank you all so much for working with us! More

had an oil change and tire rotation i have been dealing with your service arfea for quite some time and always have had a pleasant experience. The staff is both friendly and most courteo i have been dealing with your service arfea for quite some time and always have had a pleasant experience. The staff is both friendly and most courteous. Even though many of the people i have dealt with are gone everyone is most efficient More

EXTREMELY BAD CUSTOMER AND MAINTENANCE SERVICE The Service received after my daughter purchased the vehicle was extremely bad. She was charged $699 Dealer Fee for Inspecting, Cleaning and Adjustin The Service received after my daughter purchased the vehicle was extremely bad. She was charged $699 Dealer Fee for Inspecting, Cleaning and Adjusting vehicle. THIS DID NOT OCCUR. THE CAR WAS DIRTY AND NOT CLEANED AT ALL (I HAVE PICTURES). THE HIGH PRESSURE STEERING HOSE WENT OUT ONE DAY AFTER SHE DROVE IT OFF THE LOT AND WAS TO BE REPAIRD BUT THEY ONLY PUT TAPE ON IT AND WHEN IT WAS RETURNED SERVICE REFUSED TO REPAIR IT UNLESS WE PAID. THE ENGINE LIGHT CAME ON TWO DAYS AFTER THE CAR WAS DROVE OFF THE LOT, THE VEHICLE WAS TAKEN TO SEARS FOR A COMPLETE DIAGNOSTIC TEST AND WE FOUND THAT THE CARBON CANNISTER, CANNISTER PURGE VALVE NEED TO REPLACED THE LINES NEED TO BE BLOWN OUT. ONE TIRE IS CHOPPED AND VEHICLE NEEDS ALLIGNMENT. WHEN THE VEHICLE WAS RETURNED TO THE SALES AGENT AND MANGER AND SERVICE MANGER, THE REPAIRS WERE REFUSED AND THE SERVICE MANGER STATED NOT RESPONSABLE FOR REPAIRS. I UNDERSTAND THAT THERE WOULD SOME MAINTEANCE ASSOCIATED WITH A USED CAR BUT THE ITEMS NOTED ABOVE SHOULD HAVE BEEN REPAIRD BEFORE THE CAR WAS SOLD AND CLEANED, ESPECIALLY IF YOU ARE CHARGING CUSTOMERS FOR IT. THIS VEHICLE WAS DEFINATLY NOT CERTIFIED. More

Outstanding Experience Kelly Sears was the ultimate in perfection. She made our experience outstanding. Susan Kiein's upbeat personality made the paperwork a pleasant exper Kelly Sears was the ultimate in perfection. She made our experience outstanding. Susan Kiein's upbeat personality made the paperwork a pleasant experience, which is extraordinary., for which we are grateful. The ambiance at Harbor Nissan was positive and upbeat.We would recommend your dealership and the people who helped us. More

Pleasant experience getting the perfect car Harbor Nissan far exceeded our expectations. We wanted a specific color and option package which had to be located and shipped in from another dealers Harbor Nissan far exceeded our expectations. We wanted a specific color and option package which had to be located and shipped in from another dealership. Chris was very helpful and willing to work with us. We were very happy with everyone we met at the dealership. And the customer service waiting area is exceptional. Look forward to coming back in for our first oil change! More

First visit They where able to get us in, in a timely manner and what they did not have in the location they also got in a timely manner. Impres with their servic They where able to get us in, in a timely manner and what they did not have in the location they also got in a timely manner. Impres with their services and knowledge of their own product. More

Giveing it your all know matter how you feel. I would like to say thanks to harbor Nissan for having such a kind an professional service team,An say thanks to Scott I know he was not feeling up to I would like to say thanks to harbor Nissan for having such a kind an professional service team,An say thanks to Scott I know he was not feeling up to par but he was very kind an professional anyway, thanks Scott, keep up the good work, It was a pleasure meeting you. Samuel Crawford Smith. More