Harbor Hyundai

Harbor Hyundai responded

HOME4LORENZO, Thank you for your feedback regarding your experience with Harbor Hyundai. We appreciate your loyalty as a customer and are delighted to hear that you have been satisfied with our dealership since you moved to the Long Beach Area five years ago. We strive to provide exceptional service and high-quality vehicles to all of our customers. It is our goal to ensure that your car-buying experience is both enjoyable and successful. We look forward to continuing to serve you in the future. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

treece.justin, Thank you for your review. We are glad to hear that you found our lobby to be clean and well-maintained. Our friendly staff takes pride in providing excellent customer service and ensuring that all visitors feel welcomed and well-directed. We appreciate your feedback and look forward to welcoming you again in the future. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

Suzannemarie55, Thank you for your feedback. We are glad to hear that you had a pleasant experience with us. Our team strives to provide great customer service and ensure that our customers feel comfortable throughout the process. We understand the importance of finding a payment plan that suits your needs, and we are happy that Dean, our Sales Manager, was able to work with you to achieve that. We appreciate your business and look forward to serving you in the future. Jessica Renteria Harbor Hyundai 562-753-0179

suzannemarie55 responded

Also, kudos to Miguel Vineyard our Sales Advisor....He helped facilitate our Sale and spent a great deal of time helping us get acquainted with our new car.

Harbor Hyundai responded

btlwsher, Thank you for taking the time to provide feedback about your experience with us. We are thrilled to hear that you found our team to be great and caring. At our establishment, we prioritize listening to our customers and ensuring that their needs are met. We are delighted that you enjoyed our delicious coffee. We believe that a good cup of coffee can make a significant difference in a person's day, and we are pleased that we were able to offer you a satisfying beverage during your visit. Once again, thank you for sharing your thoughts with us. We look forward to serving you again in the future and providing you with another enjoyable experience. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

ExcitedNewCarOwner, Thank you for taking the time to share your review about your recent visit to our vehicle shop. We genuinely appreciate your feedback and want to express our sadness that you had a negative experience with us. We apologize for any inconvenience caused. We understand that you were displeased with the diagnostic fee. We would like to clarify that this fee is a standard practice followed by all vehicle shops, including ours. It is not something out of the ordinary or specific to our new ownership. In fact, this fee has been a policy for the past 100 years with our establishment. Regarding recalls, we want to make it clear that we check for any potential recalls through the official Hyundai website, which is the authorized source for such information. Recalls are specific to each vehicle's unique identification number (VIN). We apologize if you were disappointed by the lack of recalls found on your vehicle during our inspection. We understand that you may have been dissatisfied with your experience and may choose to seek service elsewhere. We sincerely apologize for any frustration caused and hope that you find a shop that better meets your expectations. Once again, thank you for bringing your concerns to our attention. We value your feedback and will take it into consideration as we strive to improve our services. If you have any further questions or concerns, please do not hesitate to reach out to us. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

kgskd, Thank you for taking the time to post a review on your recent visit to our establishment. We appreciate your feedback and are glad to hear that Kevin met your expectations during your purchasing experience. We strive to provide exceptional customer service, and it is always rewarding to receive positive feedback from our valued customers. We are delighted to hear that Kevin was able to assist you in going over the various features of the vehicle you were interested in. Our team takes great pride in their extensive knowledge and expertise, and we are committed to ensuring that our customers are well-informed and satisfied with their purchase. Once again, we would like to express our gratitude for your feedback and for choosing Harbor Hyundai. We look forward to serving you again in the future. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

Ashh, Thank you for sharing your feedback regarding your recent visit. We appreciate the time you took to post a review. It brings us great joy to learn that Daniel provided excellent assistance and attentively listened to your requirements. We are thrilled that he was able to find the perfect vehicle for you. At our dealership, customer satisfaction is our top priority. We strive to meet and exceed your expectations. If there is anything else we can assist you with, please feel free to reach out to us. Our team is here to help. We value your business and look forward to serving you again in the future. Once again, thank you for your valuable feedback and for choosing our dealership. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

dscomoore, Congratulations on your new vehicle purchase! We are thrilled to hear that this is your 5th vehicle from us. We take pride in delivering exceptional service every time, and your continued loyalty means a lot to us. We will ensure that Jack receives this message, and we are certain he will be thrilled to hear about your latest purchase. Thank you for choosing us as your trusted dealership. We look forward to serving you for many more years to come. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

Jessica, Thank you for taking the time to post a review on your visit. We greatly appreciate your feedback and are glad to hear that MacKenzie provided excellent care during your purchasing experience. This positive review means a lot to us, and we are delighted to have earned your recommendation. We look forward to serving you again in the future and providing you with all your vehicle needs. Feel free to reach out to us at any time, and we will be more than happy to assist you. Jessica Renteria Harbor Hyundai 562-753-0179

Harbor Hyundai responded

DudeS0Random, Thank you for taking the time to post a review on your visit. We greatly appreciate your feedback and are thrilled to hear that our team was so helpful during your visit. Providing exceptional customer service is our top priority, and we are delighted that we were able to meet your expectations. Once again, thank you for choosing our establishment and for sharing your positive experience with us. We truly value your business and are grateful for your support. We hope to see you again soon and have the opportunity to exceed your expectations once more. Jessica Renteria Harbor Hyundai 562-753-0179