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41 Reviews of Happy Hyundai - Service Center
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August 02, 2024
Be extremely cautious with this dealer. After purchasing SIX previous autos from Happy Hyundai (dating back to their previous location) I had developed a certain comfort level. I recently t After purchasing SIX previous autos from Happy Hyundai (dating back to their previous location) I had developed a certain comfort level. I recently took my 2016 Veloster in for service (the auto transmission wasn't shifting smoothly). Service reported back a DCT (dual clutch transmission)replacement was necessary ($4700). In that I assumed this was a power train issue, while researching I discovered that at the time of sale 2016 & 2017 Veloster's were part of a settled class action lawsuit regarding failure of the DCT (I was never informed of a class action lawsuit). I met with the Sales Manager (Mr. Ahmad Samra) and asked if it was policy to put cars on their lot that are part of a settled class action lawsuit; Mr. Samra answered quickly (and decisively) "absolutely". I also questioned the ethics of posting the original "sticker" in the car with salespeople referencing it as the "best manufactures warranty available" when the same warranty DOESN'T apply to secondary buyers ( I bought the vehicle used). Mr. Samra insisted the warranty was the same for original and secondary owners (which begs the question "the why aren't you fixing my car?"). Mr. Samra acknowledged six previous loyalty purchases (grudgingly) and offered his card and said he would be amenable to favorable terms if I saw another auto; I did, and emailed him and inquired about pricing (I made no offer, I just questioned what his "favorable" terms would be). That was three days ago and I've received no response. I'm well aware of what "Caveat Emptor" means. I was hoping for a little more (or any) action from the dealer. More
by bill_brandt_828
Employees Worked With
Ahmed Samra
July 13, 2024
Took my Hyundai(still under warranty) due to issues starting.. I have been there three times and they still can’t fix the issue. They just scheduled me for a fourth service visit for the same issue. starting.. I have been there three times and they still can’t fix the issue. They just scheduled me for a fourth service visit for the same issue. Contacting corporate and getting an attorney now. Either I have a lemon or they are incompetent. More
by Briseno
Employees Worked With
Rudy
July 09, 2024
They showed no integrity when they made a service mistake. They missed a defect with my tires that was well known on Ioniq 5 forums and I asked about, denied that there was a warranty on the tires, a mistake. They missed a defect with my tires that was well known on Ioniq 5 forums and I asked about, denied that there was a warranty on the tires, and suggested I needed to replace the tires on my own dime after a misdiagnosis. They charged me hundreds of dollars of unnecessary work that didn't fix the problem. They also cost us hours of time, and a slow and dangerous drive home. They refused to refund any of the charges after I explained the situation in detail and gave them an opportunity to make it right, even after being contacted by Hyundai Corporate. Discount Tire diagnosed the issue in a few minutes, fixed the problem (by removing the failed foam from the tires and re-balancing), and even so, successfully requested replacement tires under warranty. Discount Tire did all this for a total of $90, what Happy Hyundai charged just for their diagnosis. Discount Tire felt so badly about how Happy Hyundai treated us that they even offered to install the new tires free of charge! More
by Fronius
Employees Worked With
Service Associate
February 26, 2024
Purchased 2 vehicles from this dealership last year brand new 1 for me and the wife. First I purchased the tire extended warranty that covered nothing. So far I’ve shelled out almost $600 for 2 tires since l new 1 for me and the wife. First I purchased the tire extended warranty that covered nothing. So far I’ve shelled out almost $600 for 2 tires since last year. Then the dealership tried to charge me for a faulty radio/infotainment system in the car as I updated according to the the manufactures guide I did my truck but the wife’s car wouldn’t take the update so til it to the dealership ace was told I would have to pay for the update to see if it’s the system which made no sense to me and if it wasn’t the system if be refunded. So I tips them to install and run the system test then I’ll pay if it’s not the system in which it was the system and they looked silly and it took them a total of 6 1/2 hours and they never came and gave an update or anything but just came to me and said oh you need a new radio we’ve got to order it and we’ll call even it gets in which was almost a month oh on top of that I had to call to see if it was in. Ava after all that waiting not even a discount on the work i was getting done on both cars. Then today my car is supposed to get free complimentary maintenance for 3 years which are just oil changes and tire rotations. But today they told me I didn’t have enough miles for the free oil change. Hyundai recommends oil changes every 7500 miles but the sticker they put in the window last oil change didn’t say that and I asked why because they the dealership recommend oil change every 3450 mile’s I asked why and was told because it’s Illinois which makes no sense I drive my truck to and from work only the truck was bought February 2022 brand new and all i have is 19000 miles on the car so I don’t drive the car hard it out a lot of miles on it. To make a long story short I ended up paying almost $100 for an oil change the was supposed to be complimentary. Was told too talk to the salesman about the maintenance plan I purchased and I said I didn’t purchase a plan I bought the truck brand new and it comes with 3 years complimentary maintenance and they just looked crazy. Buyers and owners please beware take caution when going to this dealership. Don’t trust them. More
by WYVELLCOOLEY
Employees Worked With
December 11, 2023
They service department doesn't address customers concerns! They find ways for customers to pay out of pocket for what should be covered under warranty!! concerns! They find ways for customers to pay out of pocket for what should be covered under warranty!! More
by Kalp
Employees Worked With
Service manager and technician
August 10, 2020
Beware the O sensor repair scam After having your car in for warranty or recall work (when you don’t have to pay for service), your “check engine” light will go on after a couple of After having your car in for warranty or recall work (when you don’t have to pay for service), your “check engine” light will go on after a couple of weeks. You take it in and you’re told the O sensor is malfunctioning and will cost more than $400 to repair. This happened to me last year. When I had another car in for service this year, I overheard two more people had the O sensor on their car repaired and a man came in saying the check engine light went on after he just had his car in for recall work. Nick Hogan is a lying cheat. He’ll give you one repair price over the phone then increase it by $60-$80 when you pick up your car. Then he acts like he’s doing you a favor by producing a $40 off coupon. Ed Guel is unprofessional and either incompetent or a liar. I took my car in for “scheduled” maintenance on a Wednesday morning. He called me back with a list of costly repairs. When I tell him just to do the maintenance, he insists the car will be ready by then end of the day or the next morning. When I don’t hear from Ed the next morning, I leave voice mails and emails but no response. Finally he calls me back on Saturday. He said he left a message. I told him I don’t have voice mail and the last time he called me was 2:05 Wednesday because my phone records incoming calls.. He then said he left a message with a woman. I told him no one answered my phone but me because everyone else at home was at work. Then he apologized claiming he mis-dialed. He is either 1) blatantly lying because he thinks I’m an idiot or 2) incompetent by mis-dialing a phone number when phone systems have a re-dial feature. Here’s the kicker: this is EXACTLY what he said last year when he did not return my call when my car was in for repairs. According to the repair sheet, the car was ready at 4:35 Thursday afternoon. Ed would have had to be working overtime to call me. I’m paying hundreds of dollars and Ed lacks the courtesy to update me. If he called me Thursday morning to say the care wasn’t ready, I would have appreciated it or sent an email. More
by tackga
Employees Worked With
Nick Hogan and Ed Guel
March 24, 2020
Please please please DO NOT by any type of car from this dealership I bought my Hyundai elantra back in 2017 from them and its the biggest mistake I've ever made I started having issues with it around 7,0 dealership I bought my Hyundai elantra back in 2017 from them and its the biggest mistake I've ever made I started having issues with it around 7,000 miles I've heard nothing but lies i am now having problems with my heat dropping 52 degrees when I start to idle and I'm being told by the service director that this is normal for Hyundai cars I spoke with the GM about this problem and was told we dont make the cars we just sell them. They sell vehicles that the techs have no clue how to fix . they sell vehicles that give you nothing but problems and ones they dont want to fix let alone dont know how to fix. truly they need a whole new staff there the gm could careless same with the service director. And I'm now learning Hyundai consumer affairs could careless either please dont make the same mistake as I did stay as far away from this dealership as possible and maybe even Hyundai cars all together More
by Brittanyoglesby94
Employees Worked With
Chris service manger, Gm Dalila Dedic
November 07, 2019
On November 7th 2019 I had a scheduled appointment and was greeted by Ed . He was very helpful even though he was the only one working in the service at the time . Excellent service will return . was greeted by Ed . He was very helpful even though he was the only one working in the service at the time . Excellent service will return . More
by Izzy@23
Employees Worked With
Ed
