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Hansen Motor Company - Service Center

Brigham City , UT

4.7
886 Reviews

886 Reviews of Hansen Motor Company - Service Center

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November 12, 2020

Not happy with price. quoted one thing paid alot more. Brakes feel the same way as when we brought it in. Never again will we bring vehicle to you . More

by kthsb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Valberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

First time bringing our Cadillac to your dealership for service was very pleased with the service department. Was very pleased with Tyler in that department took care of the problem and kept me informed More

by Vacksmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

Most everything was good but they did not wash my vehicle, which should have been done. People are friendly and knowledgeable about my questions and helpful. More

by bnhtrucking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2020

Great team and great service as I always take my 2011 GMC Denali HD Crew Cab into your service dept for service and any repairs needed. I have one HUGE problem with my truck and that is the very cheapest out More

by Walterbuckk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Peterson
October 26, 2020

Tyler and Cody are two of the most helpful humans I have had the privilege of working with. They make getting your vehicle fixed a great experience. More

by beut3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2020

I have bought 12 cars over the years, almost all from Art Peterson. Very easy to get a fair deal and understand what you are getting. I have all my service done here including tires. I feel that eve More

by jbj552000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Tyler, Cody, and John are always accommodating and ready to help with any questions I have my car is ready when they say it will be and they do a good job of taking care of the my car More

by smith791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

$95 for a little fuse for a heater I will never be back! You're terribly outpriced.. this was my first and last trip to your business More

by bren.kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Leishman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Hansen Motor Company responded

Thank you for letting us know your thoughts, we appreciate any input we can receive to help us become better. Our goal is to repair vehicles right as agreed to at a quick, fair, and reasonable price. As our service advisor explained, our minimum diagnosis fee is 85.oo. As we have checked competitor's pricing, we have found that to be among the lowest price of any dealer service center in Box Elder, Cache, Davis, or Weber County currently. We also diagnosed and fixed your inoperable wipers that were listed on the repair order. The complete bill was $95.oo to diagnose and figure out why your heater and wipers were not working. I would assume they are still functioning correctly after the repair; otherwise, please let us know so we may resolve any concerns. Yes, $95.00 would be an extremely overpriced fuse; we would agree. It's the expertise, experience, and training to figure out what was needed and why the fuse popped so that it doesn't happen again is why people bring their vehicles in for repair. Because you are correct in your thinking that our parts counter or any other for that matter would sell you a fuse for under a few bucks.

October 02, 2020

They took care of the problem and they were very informative. The other Chevrolet dealership was not up to speed on the current information. I like working with this group. More

by blewis8
Recommend Dealer
Yes
Employees Worked With
Tyler Valberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2020

We took our car in for a manufacturer issue and they got us in quickly and fixed the problem. The car runs much better now! More

by sports_star16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Varney
4.0
This rating includes all reviews, with more weight given to recent reviews.
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