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Hansen Motor Company - Service Center

Brigham City , UT

4.7
886 Reviews

886 Reviews of Hansen Motor Company - Service Center

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June 15, 2021

Disappointed, had a oil change & had oil dripping on my driveway the next day. I had my truck cleaned & washed before bring it to the dealership, they ran it threw the wash & had water spots everywhere, I More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
June 13, 2021

They are efficient, honest and respectful. They are also kind and cheerful, makes me feel good to be there. And they do their work quickly so I don't have to wait very long. :) More

by sherie_burk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

1st time having my car serviced with Hansen. Service was fast, people were great. Other dealerships I’ve bought from would wash and vacuum the car when I took it in. I guess I just assumed this was part of More

by Jamiestimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

I love Hansen’s and will continue to use them for now but this is the second time I’ve had an oil leak after getting my oil changed. The mess in my driveway is enough to make me sick. Maybe adding a second p More

by kd1.dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

The running boards lights were not secured I had to put them I had to crawl underneath my truck and put super glue them so the wouldn’t keep falling down and dangling and also they took a chip out of their More

by lucky2be2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody lilegard
June 02, 2021

They were great! I didn’t have to wait long to get an appointment. They were quick, efficient and very friendly. Nice clean comfortable place to sit and wait also. More

by mhwyatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021

Clint is always great with my car and the guys in the office on the service side are always great to get me in and are super nice! More

by Alyssa Hess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint
May 26, 2021

Too bad the mechanics get oil inside the vehicle. Maybe some of the money you charge for shop supplies can’t be used to keep the vehicle cleaner. More

by Jcraigbolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Varney
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Hansen Motor Company responded

Craig, thank you for the feedback. As we’ve spoken, please let me know next time you come in so we can make it right. I sure appreciate the input. Thanks, Matt Hansen

May 25, 2021

Service done as promised. Even picked me up and dropped me off. Only problem is they didn’t protect me carpet from the sawdust they use. More

by robaird
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

To many return trips, warranty purchased but must always continue to push service advisor to follow up. Still experiencing issues but must wait for a complete failure Transmission to get resolved? More

by kjcarlson72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Varney
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Hansen Motor Company responded

Hello Mr. Carlson, I just wanted to make sure you felt good about the situation after Cody explained it to you. We need to follow the protocol that the extended service agreement company lays out to follow. If there is a complete failure; that's another story. Could you keep us posted? Thank You - Matt Hansen

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