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Hansen Motor Company - Service Center

Brigham City , UT

4.7
907 Reviews
Call Service Center (435) 723-5255

907 Reviews of Hansen Motor Company - Service Center

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January 15, 2024

Not good at all. Will not return! Poor service. Damaged my new truck. It was a bad experience More

by joshdurn
Recommend Dealer
No
Employees Worked With
Cody Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
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Jan 16, 2024 -

Hansen Motor Company responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Hansen Matt@hansenmotors.com

January 15, 2024

I took a vehicle in to get a noise and a coolant leak diagnosed. The initial diagnosis left me very disappointed because I was able to verify that parts of what they diagnosed as the problem, were not re More

by Monkeyme
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Hansen Motor Company responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to be able to look up your repair order to go over it and would love to try to turn things around and make sure the same thing doesn't continue to happen. If you don't mind, reaching out so we can review the mechanic's notes and recommendations. The last thing we want to do is charge a diagnostic if it was the wrong diagnosis. Unfortunately, I don't have the ability to look it up when all I know is the username Monkeyme. Thanks for your time. Matt Hansen 435-226-1012 Matt@hansenmotors.com

January 15, 2024

Serviced my car and rotated my tires, which is what I went in for. They always do a great job. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody
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Jan 15, 2024 -

Hansen Motor Company responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hansen Motor Company, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

January 15, 2024

Very professional, and friendly Always doing their best to satisfy the customer. On top of thing like recalls More

by andrews.richard1955
Recommend Dealer
Yes
Employees Worked With
Cody
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Jan 15, 2024 -

Hansen Motor Company responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen Matt@hansenmotors.com

January 15, 2024

Great, very friendly. We're still waiting for our part. Need it ASAP we have no heat More

by nkhennessy
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
Report | Print
Jan 15, 2024 -

Hansen Motor Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hansen Motor Company to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen Matt@hansenmotors.com

January 15, 2024

We have spoken to your service department a number of times on being able to record conversations or video on the new car we purchased from you. We have purchased 3 different chips and none have worked. More

by stan
Recommend Dealer
No
Employees Worked With
Cody Varney
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Hansen Motor Company responded

Andrea, Thanks for taking my call today. I apologize for the confusion you have experienced on the recording system, and I totally understand your frustration. After reading service bulletins, I found this YouTube video to be as helpful as anything. I have ordered several SD Cards in the class 10 and want to format it and see if it works. I'll send it your way once I verify that it works. https://youtu.be/ZpqVw9PCKqg?si=IoDlm6Qf7TdCtJM7 Jake Lund 435-226-1021 jake@hansenmotors.com

January 14, 2024

Jon and the staff have been very helpful with helping me to learn how to operate the many systems my new truck has available More

by papa.bangbang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Hansen Motor Company responded

Thank you for your kind words for Jon and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

January 13, 2024

So far all has been great! Hope to continue. Tyler Valberg is friendly and so thorough. Appreciate the honesty of all whom we encountered at Hansen Motors. More

by ctrrt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Valberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Hansen Motor Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Hansen Motor Company, we look forward to having you as one of our valued customers for many more years to come! Matt Hansen Matt@hansenmotors.com

January 12, 2024

After getting our Buick serviced and a 21 point check in December I had to clean the air filter myself the brake fluid was low and a half quart of oil low. I got pulled over for a expired plate that was due More

by panterb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Hansen Motor Company responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly or let me know the best way to contact you, and I will reach out. We've never thought to check for vehicle registrations where the state sends out notifications, but it is a great suggestion. We'll take it into advisement. Thanks for your time in leaving a review and letting us know where we fell short. We'd love to get to the bottom of this and turn things around for you. Matt Hansen 435-226-1012 Matt@hansenmotors.com

January 10, 2024

Hansen always takes care of me and my vehicles. They are reliable and trustworthy. Definitely recommend them. More

by shanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Hansen Motor Company responded

Shanna, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

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