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Hansen Motor Company - Service Center

Brigham City , UT

4.7
907 Reviews

907 Reviews of Hansen Motor Company - Service Center

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March 04, 2024

I've debated and debated about sending this review. There was a misunderstanding. OK, those happen. I didn't fuss about it, I just let it go. Then after my car was finished, and I was ready to leave, More

by swcampbell
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Hansen Motor Company responded

We're sorry that you didn't have a completely satisfying visit. Would you be willing to talk with me if I contacted you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. In trying to do some research, it looks like we replaced a battery on your vehicle. Is that correct? Matt Hansen 435-226-1012 Matt@hansenmotors.com

March 02, 2024

Easy, pleasant and helpful. I needed and oil change , thought I had booked online. Cody took me in in 30 minutes and I was done in under an hour More

by alysonfrost
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
Mar 02, 2024 -

Hansen Motor Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Alyson, and we are thrilled that you found your experience with Cody here at Hansen Motor Company to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen Matt@hansenmotors.com

February 29, 2024

Always good Always great, helpful, quick, efficient, clean, friendly, kind, pleasant, with a smile. That is it More

by Glendon
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
Feb 29, 2024 -

Hansen Motor Company responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Hansen Matt@hansenmotors.com

February 26, 2024

The staff at Hansen was great. No pressure and allowed me to truly test drive the Cadillac that I had been looking for ( ask Nick) The paperwork was quick and painless, Great car b More

by dckerrfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Read
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sorensen
Feb 26, 2024 -

Hansen Motor Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Hansen Matt@hansenmotors.com

February 26, 2024

Staff was easy to work with, answered my questions, and were very cordial. If the chance comes up I will definitely recommend the Brigham City Chevy Dealership to my family. friends, and neighbors! More

by Kentw43
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
Feb 26, 2024 -

Hansen Motor Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hansen Motor Company, we look forward to having you as a valued customer for many years to come! Matt Hansen Matt@hansenmotors.com

February 16, 2024

I have always had a good experience everything I've been to Hansen's kind helpful and very knowledgeable More

by timmythomp
Recommend Dealer
Yes
Employees Worked With
Dk
Feb 16, 2024 -

Hansen Motor Company responded

Thank you, Timmy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hansen Motor Company. Matt Hansen Matt@hansenmotors.com

February 14, 2024

No communication I had to call for updates. Return truck 4 times same issues never fixed until spoke to manage directly More

by Steve c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Leishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Hansen Motor Company responded

Steve, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Hansen Matt@hansenmotors.com

February 02, 2024

Hansen motors back up their vehicles and are loyal to their customers . Jeff Nelson is an excellent salesman . Wouldn't use anyone else. Cody in service always takes care of his clients as well. More

by shanna
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Varney
Feb 02, 2024 -

Hansen Motor Company responded

Shanna, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jeff and Cody and don't hesitate to let us know if we can further assist. Matt Hansen Matt@hansenmotors.com

January 30, 2024

I am posting this for a friend who does not have a computer. She takes her truck to Cody Varney, her service advisor at Hansen Motors. He is the very best service advisor she has ever gone to. Period! More

by borstletwip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Nye, Jordan Nye
Jan 31, 2024 -

Hansen Motor Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Hansen Matt@hansenmotors.com

January 19, 2024

Awesome! Hansens is always very friendly and helpful. In the 8 years I've never had a bad experience. Plus we've bought 2 vehicles from Hansen's. The entire d More

by Chaelcolvin
Recommend Dealer
Yes
Employees Worked With
Spenser
Jan 19, 2024 -

Hansen Motor Company responded

Chael, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen Matt@hansenmotors.com

Jan 19, 2024 -

Chaelcolvin responded

They are obviously team players. From a customers point of view it looks like a well oiled operation from service , parts and sales. I rely on Cody and Spencer for service and Tyler for sales . I’ve always been treated well and my wife has always been treated well. Young ford repeatedly treated me bad and that’s why Hansen’s service my ford because they are awesome! And we only buy vehicles from Hansen’s.

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