Hansel Subaru

Expensive. I feel I was overcharged when I bought a service plan with the car. But no complaints about the actual service. I feel I was overcharged when I bought a service plan with the car. But no complaints about the actual service. More

Joe was very informative and helpful. No Joe was very informative and helpful. I was not happy I had to pay so much for my part(Radio)for it malfunctioning in just under 4 years and still No Joe was very informative and helpful. I was not happy I had to pay so much for my part(Radio)for it malfunctioning in just under 4 years and still am not happy. Joe Turgeon however was very helpful and honest. I appreciate that. Subaru should make it a recall for the same issue happening. More

All right Nic and Edgar did a good job not the person who did the paper work. did the paper work. More

Great customer service Met all my needs and kept me up to date about what I needed to do to keep my vehicle up to date date about what I needed to do to keep my vehicle up to date More

Excellent and efficient service Very professional, thorough explanation of all details of the car we bought thorough explanation of all details of the car we bought More

My last go around was you having my car for 3 months waiting for a radio replacement for the second time which should have been covered but was charged 3 grand. I pick it up and drive it off the lot w waiting for a radio replacement for the second time which should have been covered but was charged 3 grand. I pick it up and drive it off the lot with all the tires low. On several occasions I’ve had to return the car for rework. I came in for an oil change and all my fluids weren’t topped. I specifically said my wiper fluid was empty, it was not filled when I paid for my oil change. I drove off and had to come back again. Rework from your dealership more than a handful of times. More

Terrible experience with the lease department and the finance managers. Wouldn't buy from Hansel ever again. I bought my lease out and would never rely on Subaru for anything else. finance managers. Wouldn't buy from Hansel ever again. I bought my lease out and would never rely on Subaru for anything else. More

Communicated progress & detailed all work that was required. He's courteous and friendly every time we visit. required. He's courteous and friendly every time we visit. More