Hansel Subaru

I love my subaru. It’s a great car. I always have great service. My most recent service, I left the dealership I realized the technician left the oil cap off :( w It’s a great car. I always have great service. My most recent service, I left the dealership I realized the technician left the oil cap off :( which spewed smoke and oil everywhere, and created an entire cascade of frustration and difficulty. Plus, I realized the problem on a Saturday & was in the middle of moving :( I could type out the long frustrating dilemma but I do not want to. I was frustrated by a few employees & also appreciated a few others who (hopefully) fixed the problem (and I have no repercussions). If you’d like more information you can reach out to me. More

They are friendly, easy to deal with, extremely helpful even in unusual and critical situations. They are patient and listen to whatever concerns or problems you are experiencing. They have a “can do” atti even in unusual and critical situations. They are patient and listen to whatever concerns or problems you are experiencing. They have a “can do” attitude. I’m grateful! More

Staff was friendly. I was satisfied with the work done and the time they took to finish the service..Waiting room was confortable. I was satisfied with the work done and the time they took to finish the service..Waiting room was confortable. More

So impressive and deliberate. They did what needed to be done and I am so happy to be a client They did what needed to be done and I am so happy to be a client More

Hansel, Subaru in Santa Rosa provide excellent, consistent service for both my outback and crosstrek. consistent service for both my outback and crosstrek. More

Advertised express oil service not true Had to make an appointment and come back for service. appointment and come back for service. More

Friendly and knowledgable staff who were able to answer my questions in detail. This is really important because of the uniqueness of the Subaru Forester wilderness that I eventually purchased. my questions in detail. This is really important because of the uniqueness of the Subaru Forester wilderness that I eventually purchased. More

Siempre me atiende muy amable, buscan la mejor solución al chequeo de mi auto. Cuando no tengo transporte de regreso a casa, siempre lo proveen. al chequeo de mi auto. Cuando no tengo transporte de regreso a casa, siempre lo proveen. More

Well, a woman helped my husband and our son about a car they might buy, she was very disrespectful and unprofessional (my husband and son told me about their experience when they got home). We would very l they might buy, she was very disrespectful and unprofessional (my husband and son told me about their experience when they got home). We would very likely not buy any vehicles there, but definitely still get service for my Crosstrek! More

Everyone is always friendly. They explain things well and keep you posted on the progress of the repairs. They explain things well and keep you posted on the progress of the repairs. More