Hansel Ford Lincoln

I bought a brand new car here in 2016. The paint started flaking off and when I called to ask if they would help, they refused to help or even look at the car because it was out of warrant The paint started flaking off and when I called to ask if they would help, they refused to help or even look at the car because it was out of warranty. They wouldn't even talk to me or pass me along to someone could help. More

Hansel Lincoln is one of the best Lincoln dealers around. The first time it was a pleasure to buy a car with no hassles. Drew in sales and Daniel in finance was a pleasure to deal with. The service departmen The first time it was a pleasure to buy a car with no hassles. Drew in sales and Daniel in finance was a pleasure to deal with. The service department was also excellent Everytime I came in. Even a year later Drew has answered questions about my MKZ Hybrid. Highly recommended... More

Service is the worst I have ever seen, service writers aren’t knowledgeable, they never call back, I have a vehicle that was there and they never have loaners, well here’s an idea if you are always out of aren’t knowledgeable, they never call back, I have a vehicle that was there and they never have loaners, well here’s an idea if you are always out of loaners get more or make a vehicle that doesn’t break after a year. Jason on fleet side is amazing but the normal service side is junk and useless in all aspects More

For over a DECADE this Lincoln dealership has consistently underperformed in customer service. Eddy passes off to Faud or Kerry, both who could care less, or do not know how to tell customers to consistently underperformed in customer service. Eddy passes off to Faud or Kerry, both who could care less, or do not know how to tell customers to wait or that they are busy, they just don't even come out of their glass boxes. A sales front man handed directed me to my test drive Aviator(stripped down Reserve trim), took it for a ride, parked over by the GLE 350, which has a more modern dash and better safety features at the same price. Returned to the Lincoln dealership, where no one was available to accept the keys nor answer any questions. No one wanted to accept the keys and everyone with a customer, did not know how to say, "excuse me let me get this..." These guys running the dealership are totally inept at customer service. Hansel must be the training center for newbies. Too Bad, Hansel/Ford hope you see this. More

High presser salesSales manager Eddy lied to me High presser sales Sales manager Eddy lied to me amount Of trade in value and fraud was used In the purchsse of 2020 escape Ben also added to the High presser sales Sales manager Eddy lied to me amount Of trade in value and fraud was used In the purchsse of 2020 escape Ben also added to the fraud More

Learn Customer Service On a whim, my husband and I decided to go car shopping. Because we didn’t plan ahead, one of us kept having to leave to pick up and/or drop off kids On a whim, my husband and I decided to go car shopping. Because we didn’t plan ahead, one of us kept having to leave to pick up and/or drop off kids from school and sports. It seemed apparent that our salesman was less than patient regarding this early on. And at one point he stated his kids walked 2 miles from school every day as if we should be doing the same thing. After finding the right car with the nicest young man at another dealership, I got this text from the first salesman. “All do respect i spent a lot of time and thought we got along great. What price was it and what if i can find you similar car? Our cars will also be certified which is way better coverage than they can offer. I would greatly appreciate it if you could get back to me so i can update my files” More

Great Sales Experience My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist t My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me. More

Hansel Ford, did work inspite of being asked not to do so. $1,500 then gave an estimate of an additional $2000 or we'll just give you $500 back and keep your car, because, Hey! guess what? We just found so. $1,500 then gave an estimate of an additional $2000 or we'll just give you $500 back and keep your car, because, Hey! guess what? We just found, another car just like yours with lower miles for us to sell you! This...... they managed to pull off on my 80 year old Mother. Nice job Hansel. More