Hansel BMW of Santa Rosa

1. They rarely answer the phones. It's frustrating. 2. The last few times I've had service I've had to return because the service wasn't completed or there was another issue. With this last visit I had is The last few times I've had service I've had to return because the service wasn't completed or there was another issue. With this last visit I had issues after picking the car up, was never able to a any service folks on the phone but was promised a call back. I'm still waiting. It's been weeks. Thankfully I called BMWNA and THEY solved my issue. 3. This review is for the service department, not sales. My sale experiences have all been good and I've purchased several vehicles here. More

Mike was amazing! !!!! Professional and great customer service!!!! Will go back because of your Manager and Mike! !!!! Professional and great customer service!!!! Will go back because of your Manager and Mike! More

Great customer service in a timely fashion. Thank you. if I need any work done to my vehicle I will definitely bring it back to you guys. Thank you. if I need any work done to my vehicle I will definitely bring it back to you guys. More

Great customer service. Excellent communication throughout the service process. Greg in the service department, in particular, was very courteous and helpful. Excellent communication throughout the service process. Greg in the service department, in particular, was very courteous and helpful. More

We were treated great by there whole staff service always took great care of our BMW took great care of our BMW More

Always helpful and professional…besides Jason, who took good care of me, I would also like to commend Faris, at the same dealership who sold us the X2…he did an excellent job as well good care of me, I would also like to commend Faris, at the same dealership who sold us the X2…he did an excellent job as well More

When I take my car in for service the advisors are courteous and fast..they do a great job...great experience. courteous and fast..they do a great job...great experience. More

Outstanding service department. The service staff was very accommodating and they serviced our vehicle quickly. The service staff was very accommodating and they serviced our vehicle quickly. More

Services are excellent. I am disappointed with very poor trade in of my car. I was expecting closer Kelly Book Value. I am disappointed with very poor trade in of my car. I was expecting closer Kelly Book Value. More

Great to work with always attentive and very pleasant…. Look forward to all my visits! Look forward to all my visits! More