Hanover Hyundai

Reeeeaaaally ??? Dropped the Car off for service (Check Engine Light) after explaining in depth about having a reoccurring issue with the Bank 2 , # 2 - O2 Sensor. (re Dropped the Car off for service (Check Engine Light) after explaining in depth about having a reoccurring issue with the Bank 2 , # 2 - O2 Sensor. (replaced 3 times in a year). Picked-up the vehicle the next day after spending $260+. The following day the check engine light came on again. After 2 days of leaving messages, the service manager finally contacted me. He expressed to me that they diagnosed the vehicle correctly and replaced a faulty purge valve. They then cycle the ignition twice to confirm the issue is resolved. He then tried to convince me that the code Advance Auto Parts read "P0159" from the OBD reader was not the same type of diagnoses they can perform because Advance Auto sells parts and he has certified mechanics? (I guess that's why the check engine light came on again the next day for the same issue we dropped off for repair?) He then went into a rant about how he noticed the spark plugs had been changed and that the Air Intake gasket MUST be "replaced" not reused because he's seen this issue happen many times before and I should take it back to the independent service center which replaced the plugs (though they have never been replaced) and have them replace the gasket. (He also must not know that in order to even view the spark plugs, they would have had to remove the Air intake manifold themselves; so why wouldn't they have replaced the gasket if they felt so strongly about it rather then blaming the people who serviced it previously?) He then asked if the last O2 Sensor was a genuine Hyundai Part? I told him it was Denso - He then implied that could also be the problem because only Genuine Hyundai Parts will work in the vehicle? (Contrary to popular belief, Hyundai does not make their own Oxygen Sensor - they are actually made by a 3rd party) So after 15 minutes, trying to sell me on the idea that they diagnosed and repaired the car properly - he then offered for me to bring the car back and they would diagnose it for FREE! (whoopee) However, when I asked about being credited for labor and parts towards the "New" issue which they would professionally diagnose and need to repair, (as opposed to the one I just paid for), I only heard silence. He then said I should think about bringing the car back in. (Why?, I just handed them $260 for absolutely nothing) The funniest part of this whole story is... 15 Minutes later he called back to ask if I had a 4 or 6 cylinder vehicle? Really? (ROFL) I would be scared to take the vehicle back because with that question alone, they just lost what little credibility they had with me and proved they have no clue of what they are working on. More

Great service and staff From my online inquiry to driving my new car off the lot, staff was very professional and helpful. Took my car back a few days later for Simonize pac From my online inquiry to driving my new car off the lot, staff was very professional and helpful. Took my car back a few days later for Simonize package, everything went smoothly from drop off, rental car and then picking up my car. I've recommended Ben Bish and Hanover Hyundai to several people since my experience was so good. More

Thumbs Up For Hanover Hyundai Dealership I give this dealership a complete thumbs up for their excellent sales and maintenance service. I have never been disappointed with the service that I I give this dealership a complete thumbs up for their excellent sales and maintenance service. I have never been disappointed with the service that I receive from them for the past 12 years. More

Odessey adventure Was very good experience sales understood our wants need budget . Explained options was curtious knowledgable of vechicle and warranties . Address any Was very good experience sales understood our wants need budget . Explained options was curtious knowledgable of vechicle and warranties . Address any issue we had so far thanks Ben More

Love Hanover Hyundai Excellent experience with this dealship. We worked with John Wayne Stambaugh who made the whole experience as stress free as possible. I would highly Excellent experience with this dealship. We worked with John Wayne Stambaugh who made the whole experience as stress free as possible. I would highly recommend this dealership. More

Lockhart Gave great service and was able to answer any questions that I had for the vehicle. Was one of my better experiences with a dealer. Gave great service and was able to answer any questions that I had for the vehicle. Was one of my better experiences with a dealer. More

Excellent Had an excellent experience buying my car. Everyone was friendly and very made the buying process easier. Had the car within two days of going in to l Had an excellent experience buying my car. Everyone was friendly and very made the buying process easier. Had the car within two days of going in to look at cars. I highly recommend Hanover Hyundai. More

Not satisfied Regardless of a person trade-in value if a customer had a pretty good credit score that customer should be giving the right car that he or she really Regardless of a person trade-in value if a customer had a pretty good credit score that customer should be giving the right car that he or she really wants,and not by YOU DONT HAVE ANY OTHER CHOICE BUT TO TAKE WHAT THEY ARE OFFERING YOU. More

Terry Winter's review I had a great experience working with the Hanover Hyundai sales team. They were very polite and courteous to work with. I would recommend this dealers I had a great experience working with the Hanover Hyundai sales team. They were very polite and courteous to work with. I would recommend this dealership to my friends. More

Amazing experience I had an amazing experience and was the best car buying experience I have ever had. If anyone ever asks me what dealership I would recommend I would d I had an amazing experience and was the best car buying experience I have ever had. If anyone ever asks me what dealership I would recommend I would definitely send them here. I felt like they truly cared about putting me in a vehicle and did everything they could possibly do More