Hanlees Napa Volkswagen - Service Center

I feel that taking a full 3 hours to have a replacement Sportage key cut and programmed is too long ! This was after having an appointment days in advance and ordering a key weeks earlier. Sportage key cut and programmed is too long ! This was after having an appointment days in advance and ordering a key weeks earlier. More

I was pleased with the short amount of time it m took to get the minor recall item repaired. get the minor recall item repaired. More

Kevin is a godsend, realized how busy I am this time of the year and made sure I got a loaner car so I can get to work. He's a keeper! the year and made sure I got a loaner car so I can get to work. He's a keeper! More

Would have appreciated some bottled water in the waiting area. I was not offered a rude either. Didn’t need one but would be nice to know it’s available area. I was not offered a rude either. Didn’t need one but would be nice to know it’s available More

It took 6 weeks to have my car repaired. When I called they didn’t know what was being done. Had to call they would not keep me up to date and then always a new problem. Car less 60,000 mile When I called they didn’t know what was being done. Had to call they would not keep me up to date and then always a new problem. Car less 60,000 miles. More

Christian was great! Kind, helpful and personable. I will definitely be back. My new go to Subaru dealership. Kind, helpful and personable. I will definitely be back. My new go to Subaru dealership. More

Fantastic customer service. Friendly and professional. I drive 40 minutes to go to the Napa dealership for service when two others, Walnut Creek and Fairfield are closer to my Friendly and professional. I drive 40 minutes to go to the Napa dealership for service when two others, Walnut Creek and Fairfield are closer to my home. The other two simply don’t compare. More

Service representatives were courteous and professional. The service provided was very prompt and friendly. I liked getting a ride home to wait for my car. The service provided was very prompt and friendly. I liked getting a ride home to wait for my car. More

This service group consistently provides me with great service, quick turnaround times, respectful practices and thorough repairs. service, quick turnaround times, respectful practices and thorough repairs. More

They guys are very helpful and attentive to your concern. I also love that there is a shuttle for locals to go home and to be picked up. I also love that there is a shuttle for locals to go home and to be picked up. More