Hanlees Napa Subaru

Kevin was fantastic l. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. More

Service representative is very friendly and thorough. Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued to state I was due for a service. Another device I had, the fluids were not filled even though that was part of the service, these instances makes me feel like I’m not getting what I am paying for mechanically. The experience with front of house was fantastic and I always appreciate the free pick up service to get to work. More

cherry is a go to person from intial call to following up from inevntory to otd pricing. she helps us find a right vehicle at right price. actually due to her excellent customer service we drove 60 miles a from inevntory to otd pricing. she helps us find a right vehicle at right price. actually due to her excellent customer service we drove 60 miles away to purchase this vehicle. Evebthough we had 2 subaru dealerships within 10 miles both had horrible customer service. we are greatful for cherry and would higely recommend napa subaru to anyone who is looking for new or used vehicle in todays market. thank you Cherry Cubangbang More

Everyone was kind and professional. All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron More

Josh was friendly, knowledgeable, and a pleasure to purchase from. We had a wonderful experience from initial inquiry to purchase. purchase from. We had a wonderful experience from initial inquiry to purchase. More

I would not recommend this dealership for service. I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job co I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job communicating with the customer on the status of the car and unwilling to stand behind their service that did not repair the car on the first visit. The car was brought in for service a week before and had some work done, but the problem did not get fixed. The car was brought in the next week for another appointment for the same problem and this time it did get fixed. The dealership did not stand behind their service and I was basically charged for two services that should have been done at the first service appointment. They should have discounted more the $100 for a job that should have been taken care of the first time it was dropped off for service. I have been a customer at this dealership for the past 7 years and have never had a problem before. They were always willing to work with the customer and stand behind their service. After this last service experience I will not be returning to this dealership for service.. More

New service mgr. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule. More

Best car buying experience yet. I am 58 and have done more than my share of car shopping over the years. This latest experience was wonderful with a lack of pressure and a friendly I am 58 and have done more than my share of car shopping over the years. This latest experience was wonderful with a lack of pressure and a friendly sales associate I know this dealership will be my first choice for future car shopping. I recommend checking them out. More

Salesman Ron Cooper is very good! I did have issue with the new Finance person not being trained completely. That is the general manager at fault for making it take twice as long due I did have issue with the new Finance person not being trained completely. That is the general manager at fault for making it take twice as long due to needed on my time training More

Ron was great! I wish that the $4000 off promised by email was honored. It wasn't and the prior manager, Billy, offered that. Can you make good on that now? I wish that the $4000 off promised by email was honored. It wasn't and the prior manager, Billy, offered that. Can you make good on that now? More