Hanlees Napa Subaru

Lily was extremely helpful throuought the entire process. She was able to meet with us after my wife and I got off work on Santa Rosa and made the drive to Napa. She was also able to answer questions that I She was able to meet with us after my wife and I got off work on Santa Rosa and made the drive to Napa. She was also able to answer questions that I had about that particular whicle prior to our arrival at the dealership. Thank you for you help! More

Easiest, most hassle free car buying experience I’ve ever had! Lilly was awesome! She listened, she answered my questions, she didn’t pressure me, and that made all the difference. Carlos, listened an had! Lilly was awesome! She listened, she answered my questions, she didn’t pressure me, and that made all the difference. Carlos, listened and took notes on the deal I wanted to walk away with and he got the financing done to my complete satisfaction. I did my deal mostly over the phone and via text. As promised, when I came by to pick up vehicle, car was ready and ALL the paperwork was ready to sign!! I couldn’t be more happy with the level of service I received and the ease that they made the deal happen. I will be getting another Subaru from Hanlees Napa Subaru in the next 3-4 years and I’m absolutely 100% comfortable recommending them to family, friends and acquaintances alike. And I recommend you ask for Lilly and Carlos for your next Subaru. They make a great team!! Marty C. More

We recently purchased a vehicle from Hanlees Napa Subaru. We worked with Victoria who was very communicative, patient & helpful throughout the whole process. She was happy to answer our questions or to find We worked with Victoria who was very communicative, patient & helpful throughout the whole process. She was happy to answer our questions or to find out the answers if she didn’t know them. She helped us decide which Outback to get and we decided on the Outback limited. When it came to negotiation, we felt like she took our concerns and adjusted the price in our favor. My fiancé said we got the best deal on our new 2024 outback limited. Also, Mike the finance manager was also very helpful getting all the warranties & paperwork sorted for us. He answered all of our questions, actively listened to our concerns and worked diligently to secure the best rate available. Mike’s patience and friendly demeanor made the financial process smooth & reassuring. Mike’s dedication to ensuring our complete satisfaction further enhanced our overall dealership experience. Thank you Mike & Victoria for making Hanlee Napa Subaru the most trustworthy,reliable & hospitable place to do business. We look forward to buying our future Subaru’s with you as well. More

They don’t answer the phone or return calls. When you go in they are great. I wish they would wash the cars When you go in they are great. I wish they would wash the cars More

Great customer service. Would rather drive to have service here rather than my local Subaru. Would rather drive to have service here rather than my local Subaru. More

Hanlee's service team was able get my radio replaced under warranty. They were persistent and thorough. The shop was clean and everyone was so helpful. We will come back! under warranty. They were persistent and thorough. The shop was clean and everyone was so helpful. We will come back! More

Service was good. However, the new battery failed and I had to return for replacement battery after 3 weeks. However, the new battery failed and I had to return for replacement battery after 3 weeks. More

Joey who helped me was very nice. I miss Michael who is no longer there. The facility was clean. The young girl inside with the earphones on sitting at the desk by the window should b I miss Michael who is no longer there. The facility was clean. The young girl inside with the earphones on sitting at the desk by the window should be more attentive. Couldn’t hear me when I asked her a question and acted annoyed when I interrupted her. Otherwise rest of employees I dealt with were fine. More

Easy to get service appointment and staff is excellent nice customer waiting area highly recommend for all your service needs nice customer waiting area highly recommend for all your service needs More