Hanlees Napa Subaru

Cherry was very thorough and helpful in every aspect! She made the experience seamless and easy She made the experience seamless and easy More

I confirmed three times that my rental would be comped and when I checked in the person helping me didn’t see anything in the notes. Also I was told it was an all day job, and they finished in 2.5 hours. and when I checked in the person helping me didn’t see anything in the notes. Also I was told it was an all day job, and they finished in 2.5 hours. If I had known that I would have stayed and worked while waiting. A little frustrating. More

Fantastic experience with Dominique. Always responsive, friendly and well-informed! Billy was also very flexible and provided and great individualized experience. Always responsive, friendly and well-informed! Billy was also very flexible and provided and great individualized experience. More

Car was tied up worked on requests and car is Humming. Driver was great and very curious Driver was great and very curious More

Excellent service! ! I’m super happy with my new car I recommend to my friends and family the Subaru dealer in Napa , The process was easy and fast !! ! I’m super happy with my new car I recommend to my friends and family the Subaru dealer in Napa , The process was easy and fast !! More

I have always been treated very well by the service department. Joseph is very good at customer service. department. Joseph is very good at customer service. More

Lily was extremely helpful throuought the entire process. She was able to meet with us after my wife and I got off work on Santa Rosa and made the drive to Napa. She was also able to answer questions that I She was able to meet with us after my wife and I got off work on Santa Rosa and made the drive to Napa. She was also able to answer questions that I had about that particular whicle prior to our arrival at the dealership. Thank you for you help! More

Easiest, most hassle free car buying experience I’ve ever had! Lilly was awesome! She listened, she answered my questions, she didn’t pressure me, and that made all the difference. Carlos, listened an had! Lilly was awesome! She listened, she answered my questions, she didn’t pressure me, and that made all the difference. Carlos, listened and took notes on the deal I wanted to walk away with and he got the financing done to my complete satisfaction. I did my deal mostly over the phone and via text. As promised, when I came by to pick up vehicle, car was ready and ALL the paperwork was ready to sign!! I couldn’t be more happy with the level of service I received and the ease that they made the deal happen. I will be getting another Subaru from Hanlees Napa Subaru in the next 3-4 years and I’m absolutely 100% comfortable recommending them to family, friends and acquaintances alike. And I recommend you ask for Lilly and Carlos for your next Subaru. They make a great team!! Marty C. More

We recently purchased a vehicle from Hanlees Napa Subaru. We worked with Victoria who was very communicative, patient & helpful throughout the whole process. She was happy to answer our questions or to find We worked with Victoria who was very communicative, patient & helpful throughout the whole process. She was happy to answer our questions or to find out the answers if she didn’t know them. She helped us decide which Outback to get and we decided on the Outback limited. When it came to negotiation, we felt like she took our concerns and adjusted the price in our favor. My fiancé said we got the best deal on our new 2024 outback limited. Also, Mike the finance manager was also very helpful getting all the warranties & paperwork sorted for us. He answered all of our questions, actively listened to our concerns and worked diligently to secure the best rate available. Mike’s patience and friendly demeanor made the financial process smooth & reassuring. Mike’s dedication to ensuring our complete satisfaction further enhanced our overall dealership experience. Thank you Mike & Victoria for making Hanlee Napa Subaru the most trustworthy,reliable & hospitable place to do business. We look forward to buying our future Subaru’s with you as well. More

They don’t answer the phone or return calls. When you go in they are great. I wish they would wash the cars When you go in they are great. I wish they would wash the cars More