Hanlees Napa Subaru

Courteous,polite, and professional. They shuttled us to breakfast while we were waiting, and got us back to the dealership just as our car was ready. They shuttled us to breakfast while we were waiting, and got us back to the dealership just as our car was ready. More

Helpful, accommodating, had some issues with the car seems to be resolved! Thank you Mike for finding discount that as a senior on a fixed income can totally appreciate! Looking forward to an electric v seems to be resolved! Thank you Mike for finding discount that as a senior on a fixed income can totally appreciate! Looking forward to an electric vehicle preferably a forester! Please be reasonable for us older folk. More

Friendly staff! Fair prices. Will definitely come back for future services. One more note, the “Service department” is open on Saturday’s, which is also very conveni Fair prices. Will definitely come back for future services. One more note, the “Service department” is open on Saturday’s, which is also very convenient. More

Friendly, helpful staff. I miss Shane, he was very attentive, thorough, polite. His new dealership is lucky to have him!! Waiting area could be nicer. Very sterile feeling. I miss Shane, he was very attentive, thorough, polite. His new dealership is lucky to have him!! Waiting area could be nicer. Very sterile feeling. Newspaper, magazines. More seating ? Overall I am happy with Subaru More

I went in for my routine 90K service and the service rep, Mike, was very nice, and knowledgeable, and did a good job of taking care of me. He explained very clearly what was going to be done, how long it wou Mike, was very nice, and knowledgeable, and did a good job of taking care of me. He explained very clearly what was going to be done, how long it would take, and how much it would cost. I used the shuttle service, and the driver Daniel was polite & good company. I'm very happy with your current staff. They did a much better job than the staff you had when I was there last year. Good job. More

The issue was finally resolved on the 4th visit. The service advisors have been very courteous and this is highly appreciated. The service advisors have been very courteous and this is highly appreciated. More

They LISTENED to my problem. ..I noticed I was having some issues with my AC and some funny noises. Another service dealership scoff at this and said nothing was wrong. The Servic ..I noticed I was having some issues with my AC and some funny noises. Another service dealership scoff at this and said nothing was wrong. The Service manager at the Napa Hanlees was patient when I visited and even took the time to listen to the issue for himself. He agreed something was amiss. They finally found out the culprit of the problem and addressed it. More

They fix the problem with my electronics in the passenger front door with the window not working right either so everything works now which is great front door with the window not working right either so everything works now which is great More

Included in the servicing of my car was a courtesy multipoint inspection, which both rated my battery battery terminals “green .” I just finished buying a new battery from AAA road side service since multipoint inspection, which both rated my battery battery terminals “green .” I just finished buying a new battery from AAA road side service since my car wouldn’t start. The technician clean my terminals( noticeable corrosion) and was able to jumpstart the car , but determined the battery was in poor health; thus , I now have a new battery. It does make me wonder if anyone actually performed the vehicle inspection. More

I will say that both my sales rep (Ron Cooper) and my dealership have been more than accommodating and I am glad I chose them to buy my new car from. dealership have been more than accommodating and I am glad I chose them to buy my new car from. More