Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

Very friendly and efficient. Great customer service. Recently provided excellent customer service to finish a repair quickly. Great customer service. Recently provided excellent customer service to finish a repair quickly. More

Communication has improved since first starting using service with this dealership Service rep is very professional service with this dealership Service rep is very professional More

Jimmy and Mitchelle have made your service department into a 5 star experience So Impressed into a 5 star experience So Impressed More

Dropped my car off for ticking sound. Service was fast and I was walked through every step of the way. Was very emotional when finding out how bad it was. Mitchell Wong was patient and ve Service was fast and I was walked through every step of the way. Was very emotional when finding out how bad it was. Mitchell Wong was patient and very kind. Will recommend. More

It was my first time at this dealership. I wanted to check them our. I made an appointment with Mitchel. He was ontime, Friendy, efficient, knowledgeable, and a good communicator. I live I wanted to check them our. I made an appointment with Mitchel. He was ontime, Friendy, efficient, knowledgeable, and a good communicator. I live 50 miles away.. I will be back to HANLEES NAPA.... THANKS More

I had a great purchase experience here buying and servicing my Jeep. The purchase process was simple/ easy and my salesman (Nick) fought to give me the best deal possible, I’m very grateful!! For ser servicing my Jeep. The purchase process was simple/ easy and my salesman (Nick) fought to give me the best deal possible, I’m very grateful!! For service Jimmy and Michel are tops, quick oil change and tire rotation then brought my car to the front for easy pick up! More

The oil change was completed just fine and the staff were ok (not rude, not overly helpful), but the whole tune was of sales and laziness. They didn’t rotate my tires because they couldn’t find the wheel key ok (not rude, not overly helpful), but the whole tune was of sales and laziness. They didn’t rotate my tires because they couldn’t find the wheel key; which was literally right next to the spare. And tell me you don’t have one on hand to use!? They also wanted me to pay to diagnose a computer cluster issue when I have a lifetime warranty that covers the cluster. Like what gives here? More

Great service, friendliness, very helpful, even offered to Lyft me back home today Fairfield. Also jimmy has amazing hair to Lyft me back home today Fairfield. Also jimmy has amazing hair More

Great customer service from the rep last name of wong he was great thank you! was great thank you! More

Bad communication and overall very poor service. I had to go back and forth several times, they didn’t order the key fobs I told them I needed and made the appointment for there were other issues an I had to go back and forth several times, they didn’t order the key fobs I told them I needed and made the appointment for there were other issues and I felt I was overcharged. The people were nice but it was a very poor experience in my opinion. More