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Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

Napa, CA

4.4
125 Reviews

125 Reviews of Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

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August 21, 2023

Poor communication with the service dept. never able to talk to the service manager. Truck was in for 6 plus months. Never got it fixed and tried to say I drove it away but had aaa pick it up More

by paulvconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
People in the service office. Too long to remember names as they all were no help
August 20, 2023

Quick service, unfortunate that it took 3 unanswered call to set up said service. I supplies my own oil and filter, sad that they couldn’t throw out the carton the oil was is, but I’m glad they didn’t make m More

by Ynmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Ive came 3 times for this mechanical issue I'm losing work and I'm losing money More

by Zango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service area
August 17, 2023

Great team! Car was ready when they said and they have excellent customer service! So happy with the dealership from our salesperson, Vern to the whole service d More

by MITCHEL.EFISHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon
August 12, 2023

Got me in and did the work ahead of schedule that was much appreciated as my job depends on my truck. More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shop
August 08, 2023

Tremendous help when my truck was dead on their driveway. Mitchell really worked with me to figure out the fuse problem soni could get home. More

by pjhaymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
August 08, 2023

Great location to come to, love the welcoming environment when entering the building. Highly recommended More

by LVILLAG1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell
August 07, 2023

Very quick, found other things my Jeep needed but weren’t pushy about it. Price was fair More

by pybzh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
August 06, 2023

I was charged over $200 to tell me I just needed to drive the truck more to reset the truck sensors. More

by kktlmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
August 02, 2023

The staff are professional, understanding, and friendly. Every time, the team does a magnificent job. Thank you. More

by rortiz5318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
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