Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

They took my jeep in on time it was out in hour! It was great and that hasn't always been my experience with service. It was great and that hasn't always been my experience with service. More

Did not meet time expectation. Took longer than promised need better communication jeep runs well Took longer than promised need better communication jeep runs well More

Jimmy Sanchez has to be one of your best employees. He was knowledgeable and made sure everything went right and on time. He ithe main reason I'll be a repeat customer. He was knowledgeable and made sure everything went right and on time. He ithe main reason I'll be a repeat customer. More

Came in for a recall, they were able to get me fixed up less than an hour. Thanks guys! less than an hour. Thanks guys! More

They did not really know much technically about my problem. They also fabricated a false story about my radiator having a leak and needing repairs. It has not leaked at all. So I do not trust them to problem. They also fabricated a false story about my radiator having a leak and needing repairs. It has not leaked at all. So I do not trust them to advise me honestly. I have seen this pattern many times and will tend to avoid them in the future. More

The staff was friendly and helpful in finding what I needed. Would recommend to others. needed. Would recommend to others. More

My car seems to be well taken care of. I’m happy with the quality of the service team member’s communication. I’m happy with the quality of the service team member’s communication. More

They were able to repair my AC and flush all my fluids . Because of parts availability they could not replace brakes and rotors. Because of parts availability they could not replace brakes and rotors. More

Jimmy was great, friendly and great communication. Made sure I was aware of all pricing before any other services were done. Helped bundle services into a package for best deal. Thank you! Made sure I was aware of all pricing before any other services were done. Helped bundle services into a package for best deal. Thank you! More

Worst customer service I have experienced in a long time. They treated my wife terrible and were very unhelpful in diagnosing an extended warranty issue. They left her car unlocked with the key on the driver They treated my wife terrible and were very unhelpful in diagnosing an extended warranty issue. They left her car unlocked with the key on the drivers seat over the weekend. When asked about it they said ohhh ok. Not a sorry, nothing. They do not care about you we will never go back. More