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Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

Napa, CA

4.3
130 Reviews

130 Reviews of Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

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December 04, 2023

All went smoothly with the recall issue and replacement of a window switch. I really appreciate the Lyft ride to/from work. More

by Jenniferfontana30
Recommend Dealer
Yes
Employees Worked With
Mitchell & Jimmy. Very courteous!
December 02, 2023

Your service rep, Jimmy and your cashier, Brenda are such nice and professional young people… A true pleasure to work with More

by Naparocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy and Brenda
December 01, 2023

Mitchell was very helpful. Asked him to test drive the repair and he did, and reported back daily on how the car did. It’s a good dealership…. More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell was great!
November 29, 2023

Mitchell Wong was a very knowledgeable person during the process. I will always come back for additional services More

by Scottwhitacre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Wong
November 23, 2023

Great excellent really helpful enjoyed the service and made me a great offer thanks again More

by kandaranch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Catabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2023

The rep at the Napa dealership was very helpful and professional . The reason I gave 4 stars is because the vehicle sat for almost 2 months with no loaner car provided or repair started. The reason I More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Wong 5 stars !
November 19, 2023

Waisted my time. Didn't give information up front. Lack of communication and didn't make us feel valued. More

by AKCLEVELAND2
Recommend Dealer
No
Employees Worked With
Mitchell
November 16, 2023

A two day job finished in one. Great job, hard to be without your vehicle More

by keithbehlmer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2023

Everything was great. However, I think if a customer returns with an issue that didn’t result in work being done last year and returns with same issue n again nothing fo More

by desite3160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Wong listened and was very courteous. I enjoyed meeting him!
November 14, 2023

Jimmy was great to work with. Really went above and beyond for me - saved me money and time! More

by HARTTYLER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy from service department
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