Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

The rep at the Napa dealership was very helpful and professional . The reason I gave 4 stars is because the vehicle sat for almost 2 months with no loaner car provided or repair started. The reason I professional . The reason I gave 4 stars is because the vehicle sat for almost 2 months with no loaner car provided or repair started. The reason I was told was that the part was back ordered with no real time frame for delivery. I called the insurance company and they authorized a non OEM part that was better and cheaper then the dealership. that part was received the next day. also one of the repairs that I did not have done was the ABS sensor with a $900.00 per wheel based on replacing hubs because no OEM sensor for 2013 wrangler. A non OEM sensor with warranty is about $50.00 + labor install More

Waisted my time. Didn't give information up front. Lack of communication and didn't make us feel valued. Didn't give information up front. Lack of communication and didn't make us feel valued. More

A two day job finished in one. Great job, hard to be without your vehicle Great job, hard to be without your vehicle More

Everything was great. However, I think if a customer returns with an issue that didn’t result in work being done last year and returns with same issue n again nothing fo However, I think if a customer returns with an issue that didn’t result in work being done last year and returns with same issue n again nothing found to repair.. you should waive the charge. Thank you More

Jimmy was great to work with. Really went above and beyond for me - saved me money and time! Really went above and beyond for me - saved me money and time! More

Bad service. Lacked attention to detail. Doesn’t seem able to follow instructions. Treated customer rudely made customer felt like he was being accused and lying. Lacked attention to detail. Doesn’t seem able to follow instructions. Treated customer rudely made customer felt like he was being accused and lying. More

Is the best service Oh I love the I love how the people respond on the service desk respond on the service desk More

Have always received great reception service and quick turn around for my 2500 diesel Ram turn around for my 2500 diesel Ram More

Great employees always helpful and fast answers when needed always have my cars ready when they say thank you needed always have my cars ready when they say thank you More

I have taken my car to the dealership at least two times for the same issue. Somehow, they always find a way for me to pay for it. for the same issue. Somehow, they always find a way for me to pay for it. More