Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

All went smoothly with the recall issue and replacement of a window switch. I really appreciate the Lyft ride to/from work. of a window switch. I really appreciate the Lyft ride to/from work. More

Your service rep, Jimmy and your cashier, Brenda are such nice and professional young people… A true pleasure to work with nice and professional young people… A true pleasure to work with More

Mitchell was very helpful. Asked him to test drive the repair and he did, and reported back daily on how the car did. It’s a good dealership…. Asked him to test drive the repair and he did, and reported back daily on how the car did. It’s a good dealership…. More

Mitchell Wong was a very knowledgeable person during the process. I will always come back for additional services process. I will always come back for additional services More

Great excellent really helpful enjoyed the service and made me a great offer thanks again made me a great offer thanks again More

The rep at the Napa dealership was very helpful and professional . The reason I gave 4 stars is because the vehicle sat for almost 2 months with no loaner car provided or repair started. The reason I professional . The reason I gave 4 stars is because the vehicle sat for almost 2 months with no loaner car provided or repair started. The reason I was told was that the part was back ordered with no real time frame for delivery. I called the insurance company and they authorized a non OEM part that was better and cheaper then the dealership. that part was received the next day. also one of the repairs that I did not have done was the ABS sensor with a $900.00 per wheel based on replacing hubs because no OEM sensor for 2013 wrangler. A non OEM sensor with warranty is about $50.00 + labor install More

Waisted my time. Didn't give information up front. Lack of communication and didn't make us feel valued. Didn't give information up front. Lack of communication and didn't make us feel valued. More

A two day job finished in one. Great job, hard to be without your vehicle Great job, hard to be without your vehicle More

Everything was great. However, I think if a customer returns with an issue that didn’t result in work being done last year and returns with same issue n again nothing fo However, I think if a customer returns with an issue that didn’t result in work being done last year and returns with same issue n again nothing found to repair.. you should waive the charge. Thank you More

Jimmy was great to work with. Really went above and beyond for me - saved me money and time! Really went above and beyond for me - saved me money and time! More