Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

The work they did kept me informed on the process n what has to be done has to be done More

Hourly rates are very expensive with the hourly minimum per task. seems very unreasonable for the customer. per task. seems very unreasonable for the customer. More

They were very interested in the health of my vehicle. I must say the my jeep runs better then before. I must say the my jeep runs better then before. More

Service was for warranty approval only, got bill for 1000.00 diagnostics with no consent. Calls to service were unanswered due to low staff.very poor communication with me. 1000.00 diagnostics with no consent. Calls to service were unanswered due to low staff.very poor communication with me. More

Brought Jeep in for annual maintenance, it was finished in just over an hour, and everything is working perfectly. in just over an hour, and everything is working perfectly. More

Too slow. Too expensive. Doesn’t communicate or answer phones or return calls or have time for you Too expensive. Doesn’t communicate or answer phones or return calls or have time for you More

Thank you for reminding me for maintenance & right after the call, called service & made me appointment 2-3 hours my services done. Very professional & excellent service.🤙 the call, called service & made me appointment 2-3 hours my services done. Very professional & excellent service.🤙 More

Maui is a terrific service manager. I recommend Hanlee's Chrysler unreservedly for RAM service. I recommend Hanlee's Chrysler unreservedly for RAM service. More

Bad experience. They sold us a brand new car that needed service before rolling out of the dealership, we agreed to pick up the car several days after being paid for They sold us a brand new car that needed service before rolling out of the dealership, we agreed to pick up the car several days after being paid for to allow time for service. When the car was finally available, and after driving 4hs round trip to pick it up, turns out the car had another issue, which we pointed out at the time, but were dismissed by Carlos, who sent us home with a faulty car, assuring us it was nothing. Then they basically disappeared for several days without addressing our concerns. We finally gave up and took the new car to a different dealer to get the problem fixed. I’d recommend you to stay away from Hanless Napa. Just feel sorry for Victor that seems honest and hard working. More

Muy profesionales. . y muy atentos a las necesidades que ocupaba. Y para resolver y buscar diferentes soluciones. Gracias. Por la ayuda. . y muy atentos a las necesidades que ocupaba. Y para resolver y buscar diferentes soluciones. Gracias. Por la ayuda. More