Hanlees Hilltop Toyota - Service Center

These guys are on top of it! Prompt responses about car availability. No pressure tactics. Genuine desire to make the customer happy! Prompt responses about car availability. No pressure tactics. Genuine desire to make the customer happy! More

At Toyota Hanley in Hilltop are very expensive over priced for oil changes. They charge me $137 for a regular oil change and I’m pissed. priced for oil changes. They charge me $137 for a regular oil change and I’m pissed. More

I have successfully used the Hanlees Hilltop Toyota service department for my 2014 Tundra these past 5 years. So far I have not experienced any major issues with them. service department for my 2014 Tundra these past 5 years. So far I have not experienced any major issues with them. More

The service here is usually good, but not this time. The most upsetting thing was that one of the service representatives wasn't wearing a mask. I don't think they are serious about ensuring the safety of t most upsetting thing was that one of the service representatives wasn't wearing a mask. I don't think they are serious about ensuring the safety of their customers and employees. When they gave my car back to me, they left all the papers on the seat and floor and on the rearview window. Everything in my backseat was on the floor for some reason I don't understand. It was as if someone purposely swept everything to the floor. More

We purchased battery and it was not secured safely. It is dangerous for my Yaris. Manager has not responded my request. Not responsible and good service! dangerous for my Yaris. Manager has not responded my request. Not responsible and good service! More

The service was good as always. However, the shuttle service was unsatisfactory. I reserved a shuttle when I made the online appointment. Once there, there wasn't a shuttle for me. Finally someone to service was unsatisfactory. I reserved a shuttle when I made the online appointment. Once there, there wasn't a shuttle for me. Finally someone told me my name had to be on the board. If I had reserved ahead of time, my name should have been on the board. By this time I had waited for over an hour. I ended up having to call my wife to come get me. Next time I'll just skip the shuttle service as it seems unreliable. More

disappointed with the service. scheduled an online appointment for oil,filter change, rotate tires, check brake lining . ask the service tech to have the driver side rear tire for l scheduled an online appointment for oil,filter change, rotate tires, check brake lining . ask the service tech to have the driver side rear tire for leak. been adding air almost every other week. she said they dont do vulcanizing. I told her just check for any leak ( they can just dunk it in the water tank and see if theres air bubble, while rotating the tires.) so i can take it to costco for repair. after the service. did not hear about leak tire. this afternoon, had to add air at costco. costco tech told me that tire only read 25psi. and had to keep an eye on it. so toyota did not check for leak on that particular tire. More

I appreciate the professional touch offered by the staff here at Hilltop Toyota. The free donuts or cookies and coffee are a plus. I try to resist, but I never can. here at Hilltop Toyota. The free donuts or cookies and coffee are a plus. I try to resist, but I never can. More

I brought my Sienna in for service as I normally do. I had made an appt to avoid the nin apot line but I noticed on this they were not directing the people who had appts. to the different line as before s had made an appt to avoid the nin apot line but I noticed on this they were not directing the people who had appts. to the different line as before so I waited in the regular line. I was in fir the major maintenance, after reviewing it items in the major maintenance why after I got my car back I am told I would have to pay for a tire rotation? I just spent over 1,000 dollars on the major and could get my tires rotated? Seems like to services provide over the years do not match the money that is paid for them. I just see a large part going to labor cost. I guess this is a sign of the times. I used to feel being my car that I was getting a good value, not so sure anymore. I have been with Toyota for a few decades and have purchased a few models in the past so this is not a one off feedback. Hopefully this read by a real person and not simply drop in a database to never be read. Thanks More

Superb service from Mike and Paul! I've been a customer of Hanlees Hilltop Toyota for over 25 years. I have been coming here because of the great, honest, efficient, professional and I've been a customer of Hanlees Hilltop Toyota for over 25 years. I have been coming here because of the great, honest, efficient, professional and knowledgeable service I get from employees like Mike at service and Paul at parts. No matter what the issues I as well as my family have with all our multiple Toyota cars, Mike and Paul are able to provide a superb/excellent quality of service. Mike and Paul are the reasons why I will only bring my car to Hilltop Toyota. More