Hanlees Hilltop Toyota - Service Center

What happened We have always had good and proper service at your dealership. However this last time we had an appointment at 11:20 AM. They didn’t even get to the We have always had good and proper service at your dealership. However this last time we had an appointment at 11:20 AM. They didn’t even get to the car until way past an hour later and it was finished around 3 o’clock. Very unsatisfactory and unusual for your service department. It seems like it would be easier not to make an appointment and just come in and take Your chances More

$500 More than I ordered Douglas Campbell was my Service Advisor in the past few times and I was satisfied. This time my Service Advisor was Brad Reid, who insisted $800 pack Douglas Campbell was my Service Advisor in the past few times and I was satisfied. This time my Service Advisor was Brad Reid, who insisted $800 package while I ordered online $245 Factory Recommended package. When I got home and recorded what was done, I found that Fuel System Flush/Treatment was done the second time in a row. My car has been serviced by Hanlees every 5,000 miles, he should have all records on what had been done. I was shocked to see such deceptive practice as Brad did, without checking my records, giving me only one choice that includes unnecessary services and charging 3 times of the Factory Recommended. I need be refunded for at least Fuel System Flush/Treatment. More

Poor customer service!!! Poor staffing!! I made an appt at 1130, waited in the bay in my car for 30min before being seen! When i called to complain to service manager, the fr Poor staffing!! I made an appt at 1130, waited in the bay in my car for 30min before being seen! When i called to complain to service manager, the front desk left me on hold for over 5 min. Then when i called back, the phone kept ringing. Very poor customer service!! Unacceptable. Needs new manager!! More

Happy I was just came for service but Erickson helped me with all of my question about the new Camry test drove one and loved it and actually bought the car I was just came for service but Erickson helped me with all of my question about the new Camry test drove one and loved it and actually bought the car I’m very happy with customer service very professional and polite... More

Yankees of hilltop I came in for ALERT on dash about car being put into 2 wheel drive (instead of.4) and when I picked up they said my check engine light was on and the I came in for ALERT on dash about car being put into 2 wheel drive (instead of.4) and when I picked up they said my check engine light was on and the reset it because the gas cap wasn't on tight...wth so what happens when something is wrong with tranny down the road More

Great Experience Time well spent at Hilltop Toyota while getting my Toyota Sequoia serviced. David Ruider was a sensational host. Thinking about buying a second Toyota Time well spent at Hilltop Toyota while getting my Toyota Sequoia serviced. David Ruider was a sensational host. Thinking about buying a second Toyota. Keep up the good work! More

Recommended place! Staff is super friendly and efficient! Ricardo is the go to guy when i need help with my vehicle been going to him for over 3 years now great service! Staff is super friendly and efficient! Ricardo is the go to guy when i need help with my vehicle been going to him for over 3 years now great service! More

Be careful of what they tell you you "need" to do. Brought my car in two months ago and was told that I needed to do $1400 worth of work which included changing my brake pads and router. I've owned To Brought my car in two months ago and was told that I needed to do $1400 worth of work which included changing my brake pads and router. I've owned Toyota vehicles since 1986 and as such knew that I would have heard a squealing sound that my brake pads needed changing and I've never worn my brakes down to where the routers were involved. I was told that the Prius was "different." He also tried to get me to do some type of work with a "timing pad" saying that it was leaking. I park my car on my driveway and thus, would have noticed any leaking from my car. I told him that I would wait on that until next time. I was in the service department two Saturdays ago with a verified appointment because my "maintenance required" light was on and I know not to drive my vehicle when that light comes on in my car. When I got there, there were 35 cars waiting in line to be checked in. Most of the vehicles had hours later appointments but had been told to come early to check in. It would have taken me an hour just to check in. So, I rescheduled to Sunday. As I was leaving, an employee in the bay, suggested that I come "early" on Sunday. The service person suggested that I also have my brakes checked. I told her that I had had my brakes replaced just two months ago. She insisted that the service be done. Rather than argue I told her to go ahead. The brake review showed that I had .8 left on my brakes. I asked her how was that possible when I had new brakes installed two months ago. She suggested that in that two months period I had drove my brakes "hard." I concluded that my brakes had not been changed at the previous appointment. I also asked her about the serious leak. She said she found no leak. The quote I had received for that work two months ago was over $1,000. I am now skeptical of any suggestion about work being needed on my vehicle and am contemplating having my car checked by AAA to see if I was given new brakes two months ago and if there is a leak in a timing pan. I rated customer service a two because two years ago my vehicle was broken into and my grandson's backpack stolen. Toyota could not fix my window for three days so I went to Safelight who fixed it the same day. Last year one of my clients slammed my car door shut getting out of my vehicle. It caused the window to fall into the door and I could not get it to shut. I went to Toyota, who took my car and kept it for two hours while they "evaluated the problem." They quoted me a repair cost of $160. When I came to get my car back, they said that they would have to order the part as my window was not "factory authorized" and that it would take them a few days to make the repair and the cost would be $400 for a new factory authorized window but that they would credit me the $160. They had also taken the window out of the door and laid it in the back seat making my vehicle undrivable. When I said I was going to go back to Safelight, the manager charged me the $160 "evaluation fee" to return my car back to me and would not give it back to me without the payment. I had to ask them to put the window back in the door. I took the car over to Safelight who diagnosed the problem instantly (where it had took Toyota over two hours) and they told me to bring the car in in the morning as they had no more appointments for that day and were about to close. I brought my car into Safelight the next morning and was out of there in one half an hour. The charge to fix my window, FREE. More

Very Slow Service I have had great service from 2010 until about 2 years ago. Even with an appointment it now takes a long time to get the service written up------at le I have had great service from 2010 until about 2 years ago. Even with an appointment it now takes a long time to get the service written up------at least 15 to 30 minutes or more. The employees, for the most part, are very nice but obviously very short handed. And no one answers the phone in the service department or responds to voice messages. More

Expensive unnecessary service Every 4 or 5 months I used to take my 2013 prius to service, they always charged me $150.00 for unnecessary multipoint inspection, plus oil, alignmen Every 4 or 5 months I used to take my 2013 prius to service, they always charged me $150.00 for unnecessary multipoint inspection, plus oil, alignment, unnecessary tire rotation, they exaggerated, they could be more flexible and consider that not everyone has $350.00 or more every 4 months to spend in useless thing, Ofcurse multipoint inspection is important but shouldn't be charged too much. More