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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
673 Reviews

673 Reviews of Hanlees Hilltop Toyota - Service Center

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September 12, 2024

Marinca Morales was very attentive and responsive. She took good care of my 2011 Sienna and communicated all the issues, and explained which were critical or not. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marinca Morales
September 05, 2024

I was met cordially by a person placing a service number followed by an equally cordial service person, who detailed my service and noted an intermittent problem on our record. More

by glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha Reyes
August 31, 2024

I had an appointment at 10 am and my truck did not get serviced until noon . I waited there for 3 hours. It was my trucks first service. My mechanic only serviced my truck for 30 minutes. Only tire rotati More

by COACHALVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahin Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Have been coming to Hanlees for a couple years and find I have great service advisor and thorough in their expertise and help. Jessie is a wonderful and friendly person who knows his stuff More

by Doud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
August 26, 2024

I don’t think so they do proper work because i have Toyota free service , my car is same condition nothing changed, not good customer service no supportive More

by SMITH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahin Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Just keep up with the good work! I am satisfied with the overall service and most especially the technician. More

by Cgrozales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amado Sanchez
August 24, 2024

Jessie Lobos, does such a great work in explaining and taking care of his clients. Always a pleasant experience while working with him. More

by DAISYBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Lobos
August 22, 2024

We like working with Mike H. in service: reliable. Knowledgeable. Informative. Experienced. We don't like the turnover rate of service agents More

by Maholman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check out staff are efficient and friendly
August 17, 2024

Criminals/crooks. The dealership commits fraudulent acts, then tries to cover them up. When pushed, they do the minimum to remedy them. The service department lies More

by Nowaywilliletyouidme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liew Saechao
August 14, 2024

You need to have coffee and Doughnuts in the morning please. I wish the drive can call me up when he is in his way to pick me up. More

by AABDEL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Wliams
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