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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
673 Reviews

673 Reviews of Hanlees Hilltop Toyota - Service Center

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October 08, 2024

I like your inspection checklist i hope its done properly, ive seen you dont have cars displayed More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
October 08, 2024

They are polite and knowledgeable and make the customer feel like they appreciate our business. More

by CHANSFORMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Williams, service advisor.
October 06, 2024

The service was excellent I will come back to have my vehicle serviced again. Thank you, Michael huey was my service advisor; I give him and your entire crew 5 stars. Andrea steptoe! More

by steptoandrea1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael huey - service advisor and the rental car clerk ; every one was very professional and honest. Thank you.
October 02, 2024

Very slow service cashiers are rood last time I was there no body could find the paper work for my car service the say 2 hours and I was waiting for 3 1/2 hours More

by Arturo Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martha
September 29, 2024

They remembered my name on multiple visits and the scheduling was fast. The shop opened at a conveniently early time. More

by JOHNMALAPIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marinca Morales
September 29, 2024

I had an appointment at 10:45 for oil change and tire rotation and they took my car until noon. My car was ready until 3 pm, xxx. Very bad customer service from the service guy that took my car. I'm very More

by Claudia Enriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desk 1
September 26, 2024

Fast efficient service . Representative was friendly and knowledgeable of his duties. Will definitely recommend them More

by Glecy Yabut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep . Jessie
September 25, 2024

Service was very good but the prices are high. I am a long time customer and get no benefits More

by MR_C00K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

On time as promised and priced as quoted. Good service , nice waiting lobby and friendly staff. More

by Kim Robertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marinca Morales
September 13, 2024

I had a very difficult time getting the job done. Regeina was completely ineffective. Liew was also ineffective. Mike finally got the job done. I don’t trust this deSlership overall. More

by robconrad2354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Regiena Simmons zero stars!!!
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5
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