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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
655 Reviews

655 Reviews of Hanlees Hilltop Toyota - Service Center

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September 14, 2024

On time as promised and priced as quoted. Good service , nice waiting lobby and friendly staff. More

by Kim Robertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marinca Morales
September 13, 2024

I had a very difficult time getting the job done. Regeina was completely ineffective. Liew was also ineffective. Mike finally got the job done. I don’t trust this deSlership overall. More

by robconrad2354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Regiena Simmons zero stars!!!
September 12, 2024

Marinca Morales was very attentive and responsive. She took good care of my 2011 Sienna and communicated all the issues, and explained which were critical or not. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marinca Morales
September 05, 2024

I was met cordially by a person placing a service number followed by an equally cordial service person, who detailed my service and noted an intermittent problem on our record. More

by glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha Reyes
August 31, 2024

I had an appointment at 10 am and my truck did not get serviced until noon . I waited there for 3 hours. It was my trucks first service. My mechanic only serviced my truck for 30 minutes. Only tire rotati More

by COACHALVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahin Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Have been coming to Hanlees for a couple years and find I have great service advisor and thorough in their expertise and help. Jessie is a wonderful and friendly person who knows his stuff More

by Doud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
August 26, 2024

I don’t think so they do proper work because i have Toyota free service , my car is same condition nothing changed, not good customer service no supportive More

by SMITH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahin Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Just keep up with the good work! I am satisfied with the overall service and most especially the technician. More

by Cgrozales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amado Sanchez
August 24, 2024

Jessie Lobos, does such a great work in explaining and taking care of his clients. Always a pleasant experience while working with him. More

by DAISYBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Lobos
August 22, 2024

We like working with Mike H. in service: reliable. Knowledgeable. Informative. Experienced. We don't like the turnover rate of service agents More

by Maholman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check out staff are efficient and friendly
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