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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
657 Reviews

657 Reviews of Hanlees Hilltop Toyota - Service Center

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September 01, 2023

Did not rotate my tires. Left my lights on when I picked up my car. Left my Hood dirty after changing oil. Left the dirty paper matt in my car. Never coming back to this deal More

by kevindiaz
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department
September 01, 2023

Our issue was addressed as quickly as possible the next day, minimum wait that day. More

by EMcIntosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
August 31, 2023

Yesterday's experience was unusual. Normally my car is ready within the time promised. Yesterday it was two hours past the time promised and no one called to let me know. I tried callin More

by DLYNCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
August 31, 2023

Hi i'm so happy with Hilltop toyota, very good costumer service and helpful people. More

by madhukarkikc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

The Service Department did an excellent job in diagnosing and correcting the issue which caused the check-engine light. More

by J5104837751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cadena
August 29, 2023

Clerical Staff was shorthanded and clearly irritated that day. They were not customer friendly the day of my service.. Technician service reps were great and apologetic for any delays caused in the servic More

by VANHM510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Always get a perfect service people who work at this location are very professional thank you More

by EVELYNALZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia
August 29, 2023

Very good . The intake person did a very good job explaining the details of service and maintenance. More

by mphongbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Williams
August 29, 2023

My service advisor, Jose, was super communicative and kept me apprised of the status of my vehicle. My vehicle was carefully serviced and done in a reasonable time. More

by Sean T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cadena
August 29, 2023

Joseph was prompt, efficient, friendly and transparent. Felt respected and appreciated as a customer. Thanks! More

by SAN733301
Recommend Dealer
Yes
Employees Worked With
Joseph
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