Hanlees Hilltop Toyota - Service Center

Horrible customer service in the service department; no accountability just excuses for poor service; second time taking my car in and horrible each time accountability just excuses for poor service; second time taking my car in and horrible each time More

Tech rep was pleasant and professional. Explained everything clearly and checked on me while I was waiting. Great job. Explained everything clearly and checked on me while I was waiting. Great job. More

Easy to schedule an appointment. Service Representative friendly and professional. At the service counter the Rep adjusted my price to reflect my coupon. Establishment clean and c Service Representative friendly and professional. At the service counter the Rep adjusted my price to reflect my coupon. Establishment clean and customer friendly tv area nice touch while waiting. Honestly the service provided throughout the years has been excellent. Rep returned my coupon I plan to visit in October. More

Everybody was very kind and accommodating, but five stars especially goes to Sales Rep Ricky Machado who took his time explaining how the purchase process worked, and especially about the car itself. He was especially goes to Sales Rep Ricky Machado who took his time explaining how the purchase process worked, and especially about the car itself. He was very patient with older folks (us!) and we were quite comfortable with him. He was very helpful, and we are grateful for his assistance. More

While traveling, my Highlander developed a leak around the rear axle. Hanlees got me in first thing the next morning, found and fixed the problem and had me back in the road by 1:00 pm. Jenny, the service the rear axle. Hanlees got me in first thing the next morning, found and fixed the problem and had me back in the road by 1:00 pm. Jenny, the service agent was awesome! More

Good service from the cashier to the advisor they were awesome would definitely bring my truck back here. awesome would definitely bring my truck back here. More

Good job and well done. The employee is very knowledgeable and friendly. The place is very clean. The employee is very knowledgeable and friendly. The place is very clean. More

Service was amazing, Sheila and Jenny took great care of me, fast service, they were able to accommodate me without an appointment, highly recommend me, fast service, they were able to accommodate me without an appointment, highly recommend More

Muy mala comunicación y no quedé satisfecho me dejaro 1 semana sin carro y no ofrecieron transporte si yo no me tomo un día libre en mi trabajo para saber cómo va mi carro no me comunican nada llame muc semana sin carro y no ofrecieron transporte si yo no me tomo un día libre en mi trabajo para saber cómo va mi carro no me comunican nada llame muchas veces y me ponían en espera siempre y al final me colgaban o mi llamada no entraba. En el dealer de Oakland de deje mi carro 1 día y me dieron otro y no pague nada More

It was hard getting a call back. Called twice the first day, left a message and never got a call back. Took two days to finally get someone to schedule an appointment. Then they kept Called twice the first day, left a message and never got a call back. Took two days to finally get someone to schedule an appointment. Then they kept the truck six hours for a simple tire rotation after promising it to be ready by 10AM. Never called me when it was done at 9:25, Then they claimed they did call. My smart phone said I had no missed calls so I know they didn’t call. I tried calling the dealer at 11:30AM and got no one so I left a message to call me for an update. They never called back. Finally I called six and a half hours and got a live person who informed me it was ready. Very poor service. Hope they do better in the future. More