Hanlees Hilltop Toyota - Service Center
Richmond, CA
699 Reviews of Hanlees Hilltop Toyota - Service Center
Toyota owners go to a dealer instead of outside workshops due to perception what authorised dealers can be trusted and they will only do what's best for the vehicle owner. Was offered discretionary items wh due to perception what authorised dealers can be trusted and they will only do what's best for the vehicle owner. Was offered discretionary items when i had gone in for a toyota recommended basic service instead of focusing on items that demanded attention and I only noted them when I came home but was not mentioned to me while I was there ( ex recommended differential oil change). With limited resources, it's common sense that a vehicle owner would rather spend on important issues rather than discretionary things. While I was there I asked for service specials and was told there were none even though they're clearly available on the website and this was being dishonest to a trusting customer who looked up to hanlees as being a good dealership. Am disappointed that it is becoming increasingly difficult to trust anyone. More
I was really taken aback by the service reps deliverance of new tire charges. She did not even try to fit me into a budget tire just told me that it would cost me over 850 for new tires. I also felt really of new tire charges. She did not even try to fit me into a budget tire just told me that it would cost me over 850 for new tires. I also felt really bad at the price of the service. I will be looking elsewhere for servicing in the future. More
Excelente servicio al público, personal muy amable y atento, muy profesionales cada uno en su area de trabajo. Contenta y satisfecha con el trabajo realizado a mi carro atento, muy profesionales cada uno en su area de trabajo. Contenta y satisfecha con el trabajo realizado a mi carro More
Waiting area is very clean and the tv provided helps to pass time . Hope the area especially the sofas are sanitized at least once a day . pass time . Hope the area especially the sofas are sanitized at least once a day . More
They properly diagnosed and replaced/repaired a tricky front end or suspension squeak and creak that was driving me nuts. The truck only had 4,000 miles on it so it is brand new and I was having a little front end or suspension squeak and creak that was driving me nuts. The truck only had 4,000 miles on it so it is brand new and I was having a little trouble finding the EXACT cause and location of the awful high pitched noise. They found the cause and replaced the mounting bushing and now the truck sounds brand new again! Thank you!! More
The staff was friendly and attentive. Service was efficient. The prices, however, seemed pricey and did not appear consistent with how the services were priced on the Toyota App. Service was efficient. The prices, however, seemed pricey and did not appear consistent with how the services were priced on the Toyota App. More
What made my service great was the service rep Jenny. She was absolutely fantastic, knowledgeable, and explained everything to me since I am not really familiar with car parts and services. She was absolutely fantastic, knowledgeable, and explained everything to me since I am not really familiar with car parts and services. More