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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
657 Reviews

657 Reviews of Hanlees Hilltop Toyota - Service Center

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September 28, 2023

I am happy with the service they provide, especially the women who took care for me. I already wrote the reviw for the last service More

by Zuzannalw
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I didn’t interact with the manager
Sep 28, 2023 -

Zuzannalw responded

I already wrote

September 28, 2023

It was long waiting even I had an appointment, and after 25minutes someone came in to asked, that was little disappointed More

by kabinsilwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do know who was
September 26, 2023

Excellent customer service. Discussed my needs for my car. Very personable and professional. Received car back sooner than expected. More

by SANDRA_GEMINI16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila Garner
September 26, 2023

The service advisor is friendly but the in-store coffee and beverages is not well served. Service rate is high and there isn’t any car wash and vaccum service. Moreover, there should be a checklist walk-th More

by ukyab76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Williams
September 24, 2023

Very good. Helpful. Always on time. Location convenient. Service helpers convenient and knowledgeable. Like the service. More

by Anniem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2023

Okay services. But not too friendly. Too dry on giving answer to the customer. P. More

by pezkado6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila service department
September 20, 2023

Made an appointment for 7:45am on a Saturday. The driveway was blocked until 8am. Okay that’s fine I guess. Being the 3rd car inline Regardless of an appointment was still about a 2.5 hour wa More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
September 17, 2023

Mr. Bolo is not bad and he listens to my needs and I hope my transmission will last longer. More

by felixlagasca6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and Parts
September 17, 2023

Jenny is the best she have great customer experience I love to give 5 star for her work thank you Jenny More

by Bpl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
September 16, 2023

Jenny did a great job keeping me informed what status the car was in all the way through process More

by DNANCE605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny service rep
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