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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
657 Reviews

657 Reviews of Hanlees Hilltop Toyota - Service Center

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October 06, 2023

Great service and quick in and out. I always get taken care of great company More

by SHAUNAVANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
October 05, 2023

There is basically NO customer service. Tried for days to call but know one answers the phone. More

by lynnettesf
Service Communication
Recommend Dealer
No
Employees Worked With
Don't have a name
October 05, 2023

Very good I like the way it went everything and will see you soon thank More

by o.mendez46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
October 05, 2023

Excellent service! Pleasant atmosphere. Informative. Excellent communication in informing customers, and in providing bilingual translations. More

by don605827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Del Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Lantican
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

Sheila was informative this time around which I appreciated. She called to let me know what was being done to my car and/or her recommendations for additional work needed. The cost was unexpected i More

by RIDA.KAZMI9214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila Garner
October 01, 2023

The staff was very efficient and the man who helped us spoke Spanish very friendly and the person in the workshop was also very friendly, and I loved the work thanks to all the staff, from the one who gre More

by ANA76HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Everyone who works here is very customer-focused. Quick intake with my service appointment. Efficient work. Shuttle drop/pickup service is helpful. Perhaps Toyota should upgrade the shuttle used to o More

by nhart87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josephine, Michael
Sep 30, 2023 -

nhart87 responded

Thanks for the great service

September 30, 2023

Jenny provided excellent service and also provided me with transportation to and from home. My overall experience was excellent. More

by SABIRNAJLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny (Service)
September 30, 2023

Jen helped me out, and she did amazing job in getting what I need for my car. She asked so much questions in what I’m there for More

by JONAHFROMSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
September 28, 2023

Not really good customer service from all most all advisor . I’m a regular customer and I take my brother car also for the service and they said there was a oil leak and need to change but when I went More

by bao.button
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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