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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
655 Reviews

655 Reviews of Hanlees Hilltop Toyota - Service Center

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October 22, 2023

Waiting area is very clean and the tv provided helps to pass time . Hope the area especially the sofas are sanitized at least once a day . More

by LAKSHPRASAD04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technicians
October 21, 2023

They properly diagnosed and replaced/repaired a tricky front end or suspension squeak and creak that was driving me nuts. The truck only had 4,000 miles on it so it is brand new and I was having a little More

by MELISSAKARETNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

The staff was friendly and attentive. Service was efficient. The prices, however, seemed pricey and did not appear consistent with how the services were priced on the Toyota App. More

by tbvh2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Lobo (5 stars)
October 20, 2023

What made my service great was the service rep Jenny. She was absolutely fantastic, knowledgeable, and explained everything to me since I am not really familiar with car parts and services. More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
October 20, 2023

When I pulled up they came out real quick and took care of me. Got me in and out pretty quick More

by THOMMYYANG81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liew saechao
October 19, 2023

Good service no waiting, answers phone right away, answer all your questions and very friendly … More

by Som
Recommend Dealer
Yes
Employees Worked With
Parts department
October 19, 2023

Jose, the service manager was very helpful, considerate and showed a lot professionalism and empathy towards my car problems. More

by ORIANELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2023

Accommodating, clean and faster service ; they accept walk ins ; so far my car after service was ok More

by SEPTEMBER1530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2023

The only think bad is the wait is too long And when the was ready to pickup was not told where we should picked it up More

by deniseelias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2023

The service advisor is not friendly at all. They're very rigid and don't listen to their guests More

by GMSKYANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
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