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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
655 Reviews

655 Reviews of Hanlees Hilltop Toyota - Service Center

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November 10, 2024

I find it always a challenge lately to come here. It’s a wait even with an appointment. So much turnover in service advisors. No one seems happy at their jobs. The cashiers act like it’s a bother to More

by Kas80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
November 09, 2024

Dealership is convenient and close to home. Service people are knowlegable. Just for an oil change and tire inspection took a bit too long. 2 hours. More

by SQUEAKER5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

On the phone tellme the oil change for my car 129. 95 . But when they finish the job I paid 215.45 for the job I will never back again and i will tell to my friends and family never go to hilltop Toyot More

by falmaraz67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

They have compassion, they are knowable, they are truthful, they are organized, they run a peaceful safe place while showing compassion and dignity for the people causing trouble- I impressed with t More

by annaentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Del Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Lantican
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

The Service Department does an outstanding job. There work is professional and performed well at each appointment. More

by michaeltbanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Martha
October 26, 2024

Scheduling service was easy, our service advisor Mike was great, and we received a call as soon as the car was done. More

by jbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Huey
October 25, 2024

Had to wait almost 40 minutes for a service tech to come help me with my car. And I had an appt. Shuttle took another 45 minutes to arrive so I took an Uber More

by Rscheer21
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
October 24, 2024

Liew was great! Explains and make sure you understand what they going to do. Great!! More

by TUTU72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Liew was helpful and wonderful great employee
October 24, 2024

It was a terrible service the air on the tires do it on even the water on the windshield wipers. It wasn’t even full. They put water not the liquid that goes in the water. I don’t even think they did servi More

by 3891perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Lew igreat to have him back. I am so pleased with his customer service skills. More

by TUTU72
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep Lew
2
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