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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
694 Reviews

694 Reviews of Hanlees Hilltop Toyota - Service Center

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March 08, 2025

The service rep Jessie was very courteous, patient, and supportive of my issues and complaints. The whole process with dealing with my recall service was done professionally by him. More

by Brk63d
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Lobo; service advisor (only)
February 27, 2025

The service was Fast and efficient. The customer service team was very helpful on answering all my questions More

by SANDRAGXOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Timely check in and promptly complete the inspection and oil change. Superb advice and customer service. More

by Habte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advise and maintenance crews
February 19, 2025

Courteous, didn’t upsell. Showed up 15 mins before my appt and was taken right away, completed in 1.5 hrs. Mentioned it was a slow day compared to usual. More

by Lanijdt@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
February 18, 2025

Not helpful,not perlite,not doing there job right, looking for problems to customer, don’t trust customer saying things, told customer to do it themselves work for service In the book, not even check More

by CHAICHAI80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
In the server is a lady too, lady
February 17, 2025

The service was friendly and they had my car checked up to date. Now on back on the road thank You 🫠 More

by G.NAVARRO3879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
February 14, 2025

Very good place deakership to work with specially the people who help me for the maintenance of my car More

by SMITH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Great service, first time there and we were not disappointed. I won’t worry about bringing our vehicle back here. More

by mgomez347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the name
February 11, 2025

Martha in Toyota Service Center was extremely helpful when I had service done on my car. She had exceptional customer service. Recommending her to friends and family! More

by Samuel Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha(Toyota Service Center)
February 11, 2025

All of the staff reps are professional and personable…I was even provided guidance by the evening crew when I dropped off my vehicle after hours! More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Repair and Shuttle
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