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Hanlees Hilltop Toyota
Richmond, CA
953 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 953 reviews
August 03, 2011
The manager asked the sale person to attend to someone else and left us standing with no one to assist us. We walk away and went to another dealer. else and left us standing with no one to assist us. We walk away and went to another dealer. More
by nickyboy88n
Employees Worked With
Too upset to remember
August 14, 2006
My name is Courtney Burt and I am having a problem with Hanlees Hilltop Toyota in Richmond. I purchased a 2000 Honda Accord in 04/05. When I purchsed the car the SRS (airbag) light was on. The agreement Hanlees Hilltop Toyota in Richmond. I purchased a 2000 Honda Accord in 04/05. When I purchsed the car the SRS (airbag) light was on. The agreement was that the light would be fixed or I would not purchase the car. They reset the light and I was satified. Not too long after the light came back on! Toyota then replaced the SRS module. A few months later the light came on again, and they sent the car to Honda. I believe the module was replaced again and the light was reset. Now the SRS light is on again and Toyota is doing nothing to help me. I purchased the Extended Warranty from Toyota in which my car is still covered under. On top of that, when I purchased the car, there was dull paint marks all around. The deal was also that they fixed it or no deal. The repainted sections of the car and left dried drips of clear coat! I had them repaint and now the paint is cracked and chipping on the front bumper. Please Help!! More
by NeNe
Employees Worked With
Chuck
July 29, 2006
One three seperate visits I was confronted with aggressive sales people who had zero knowledge of Yaris stock or knowledge of this car and its features. I was actually followed throught the lot by aggressive sales people who had zero knowledge of Yaris stock or knowledge of this car and its features. I was actually followed throught the lot by a sales woman who was shouting questions at me but was totally unable to answer any of my questions. Training, training, training. The sales manager needs to spend less time on the golf course and more time educating the sales staff. On two of my visits both sales persons immediately told me that they were new there. Should that mean that they don't know thier product? So why would I want to do business with them? More
by wmnashco
