Hanlees Hilltop Toyota

What happened We have always had good and proper service at your dealership. However this last time we had an appointment at 11:20 AM. They didn’t even get to the We have always had good and proper service at your dealership. However this last time we had an appointment at 11:20 AM. They didn’t even get to the car until way past an hour later and it was finished around 3 o’clock. Very unsatisfactory and unusual for your service department. It seems like it would be easier not to make an appointment and just come in and take Your chances More

$500 More than I ordered Douglas Campbell was my Service Advisor in the past few times and I was satisfied. This time my Service Advisor was Brad Reid, who insisted $800 pack Douglas Campbell was my Service Advisor in the past few times and I was satisfied. This time my Service Advisor was Brad Reid, who insisted $800 package while I ordered online $245 Factory Recommended package. When I got home and recorded what was done, I found that Fuel System Flush/Treatment was done the second time in a row. My car has been serviced by Hanlees every 5,000 miles, he should have all records on what had been done. I was shocked to see such deceptive practice as Brad did, without checking my records, giving me only one choice that includes unnecessary services and charging 3 times of the Factory Recommended. I need be refunded for at least Fuel System Flush/Treatment. More

Poor customer service!!! Poor staffing!! I made an appt at 1130, waited in the bay in my car for 30min before being seen! When i called to complain to service manager, the fr Poor staffing!! I made an appt at 1130, waited in the bay in my car for 30min before being seen! When i called to complain to service manager, the front desk left me on hold for over 5 min. Then when i called back, the phone kept ringing. Very poor customer service!! Unacceptable. Needs new manager!! More

Excellent Service and pricing Completely Satisfied I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeata I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeatable, every step in the purchase process was easy and hassle free. Love to do business with Ashley. More

Amazing service from start to finish! I was in the market for a commercial vehicle for my startup business. Julio and Olivia help me out and got me into a used ford transit! Amazing custom I was in the market for a commercial vehicle for my startup business. Julio and Olivia help me out and got me into a used ford transit! Amazing customer service!!! I was able to leave happy knowing that I had the best deal, I even purchased the extended warranty!!! I would total recommend hilltop Toyota to any of my friend and family!!! More

September 2018 My experience was a bit of a roller coaster, but I want to focus on the end of my experience. After having to sign two different contracts for the veh My experience was a bit of a roller coaster, but I want to focus on the end of my experience. After having to sign two different contracts for the vehicle we purchased, because the first two finance managers messed up and did not notify us: Julio was able to help us get in contact with Felipe another finance manager of Hilltop Toyota to get the issue resolved. They both were very apologetic in regards to our situation and made up for all the bumps in the road that we had prior by providing us with excellent customer service and for staying late that night that we had to re-sign the contract. I felt bad that they had to deal with the burden of my frustration, but even with having to deal with that they were able to turn my whole experience right around. If you go Hilltop Toyota, I recommend you ask for Julio and Felipe! Thank you again for all your help. More

Great experience This is the third vehicle my family purchased from Hanlees Hilltop Toyota! Barry, Zack and Antonio made the process as easy as possible. I was helping This is the third vehicle my family purchased from Hanlees Hilltop Toyota! Barry, Zack and Antonio made the process as easy as possible. I was helping my brother in law with the purchase and they gave a great price and took the time to answer ALL of his questions. More

Thank you Perfect service thank you I will come back for another car!! Very patient and professional I appreciate the honesty thanks once again,guys I love it Perfect service thank you I will come back for another car!! Very patient and professional I appreciate the honesty thanks once again,guys I love it More

Everything i could as for and more I was in an accident and had to buy a new car. I had a particular car in mind and no other dealership was giving me a deal that I thought was reasonab I was in an accident and had to buy a new car. I had a particular car in mind and no other dealership was giving me a deal that I thought was reasonable. So I then looked online I found a reasonable deal for the car I wanted and got in contact with Ashley. Ashley has met all my expectations and more. The dealership didn't have my vehicle that I desired in the color that wanted, and Ashley worked hard to locate the car in the color that I wanted and was delivered in a fast time frame. She was very responsive and active from start to finish. And gave me excellent customer service. This whole car buying experience and working with Ashley as my seller it's a great model of how car buying should be More

fantastic service It was very pleasant experience dealing with Erickson G. and he made the whole process very easy for us. Highly recommend seeing E.G. if you're in the It was very pleasant experience dealing with Erickson G. and he made the whole process very easy for us. Highly recommend seeing E.G. if you're in the market for Toyota C-HR. More