Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hanlees Hilltop Toyota
Richmond, CA
956 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 956 reviews
Verified Customer
November 30, 2023
Had an appointment to have my truck get an oil change @ 11:30 am and I didn't leave until 2:15pm. It took over 2 hours for an oil change, that is ridiculous ?? 11:30 am and I didn't leave until 2:15pm. It took over 2 hours for an oil change, that is ridiculous ?? More
by Juansa0776
Employees Worked With
Don't remember name
November 29, 2023
Work is good but expensive and some agents try to sell you wasteful and unnessary services. you wasteful and unnessary services. More
by Phyllis Lemus
November 29, 2023
The overall process was smooth and everyone was nice. However it was too long. We waited for more than an hour to see the finance manager. And during the wait we asked to see details of the warranty that However it was too long. We waited for more than an hour to see the finance manager. And during the wait we asked to see details of the warranty that was not provided until we met the finance manager. This should have been provided while we were waiting and that would have saved some time. More
by ALMINLALANI
November 29, 2023
My service provider Sheila was super helpful, very friendly, and efficient! I appreciate her helping me get all my questions answered. friendly, and efficient! I appreciate her helping me get all my questions answered. More
by Katie
November 29, 2023
Great quick and easy service. They make it easier for us to wait for the service to be completed and also have a shuttle service available They make it easier for us to wait for the service to be completed and also have a shuttle service available More
by Mfsign60
Employees Worked With
Jenny I guess.
November 29, 2023
The reason I brought it in was because my tire pressure light was on. Was not told it was because there was a bolt in my tire while it was being looked at nor when I went to pick it up. Next day the light light was on. Was not told it was because there was a bolt in my tire while it was being looked at nor when I went to pick it up. Next day the light was on again, I called 3 times and left a voicemail for the service dept. no one called me back. The next day the tire was flat. I decided to drive the few miles to Toyota. I was given attitude from the person at the cashier desk. And they measured my tire size wrong. So I was pushed into getting a rental car because they had to order tires and this happened Friday. I was given attitude when I returned the rental when I asked if they would consider waving the cost as if they had told me I had a nail in my tire at first time I brought it in I would not have needed to get the rental. I was told the manager was not in and she would call me to talk about my issues/ experience. I still have not heard from her. More
by TMEHENDRICKSON
Employees Worked With
Don’t know
