Hanlees Hilltop Toyota
Richmond, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Greeted at the drive employees were friendly and waiting area is clean unlike some other dealer i’ve been. Great staff area is clean unlike some other dealer i’ve been. Great staff More
Juan Espinosa is great to work with. He is polite and courteous to his customers. He worked hard to earned my business and I am looking forward to driving the new Toyota. He is polite and courteous to his customers. He worked hard to earned my business and I am looking forward to driving the new Toyota. More
I had an apt but had to wait an hour before I was helped. They did the work needed within the timeline they gave me. I had just brought my vehicle in for service a month earlier and asked them to check why m They did the work needed within the timeline they gave me. I had just brought my vehicle in for service a month earlier and asked them to check why my low tire pressure light was on. They said it was a censure but in reality is wad my front tire getting low. I ended up needing a new tire which was the cause of the low tire pressure light. They totally missed it the first time. Think I should’ve received some kind of discount since they missed it and it could’ve caused me a blown out tire on the freeway. More
Love how it turn out really good very nice job they done car is very nice car is very nice More
Joseph was very professional and enthusiastic to get me my dream car…which he did! I am very happy with his service. my dream car…which he did! I am very happy with his service. More
They went beyond what I ever expected I was amazed at there genuine kindness and concern about getting me a car I will never forget purchasing this car it will be a moment to remember thank u very much G there genuine kindness and concern about getting me a car I will never forget purchasing this car it will be a moment to remember thank u very much God bless all of u❤️ More
Excellent service and customer service within current framework but it appears to lack some important service areas: I would highly recommend: 1. Please have Service advisor ask if customer wants 1 framework but it appears to lack some important service areas: I would highly recommend: 1. Please have Service advisor ask if customer wants 19 multi point inspection(included), not waiting for customer to ask 0R automatically include in service as offered OR ask customer if wants this inspection. If none of the above options is offered, the customer is inclined to believe this is not done anymore and does not get it done. Or is this your intent? Quality for routine service has declined somewhat in this respect. 2. Please continue using the 19 multi point inspection check off list when service tech completes inspection as well as recommendations. This has been replaced with no written feedback but a verbal comment,"everything is ok" per the service advisor. 3. An itemized list of parts and labor would be very helpful. It is hard to see the breakdown of the cost when the amount is bundled into lump sums. Thank you for taking these requests seriously. I appreciate it very much. More