Hanlees Hilltop Hyundai - Service Center
Richmond, CA
371 Reviews of Hanlees Hilltop Hyundai - Service Center
Their customer service is horrible! ! To start they messed up a routine maintenance check, ultimately leading me to pay more to correct their mistake elsewhere. Then, I called and emaile ! To start they messed up a routine maintenance check, ultimately leading me to pay more to correct their mistake elsewhere. Then, I called and emailed dozens of times to discuss the error, and they didn’t respond until I got Hyundai HQ involved. I will NOT be returning if I can help it. More
One of the staff was so rude i had an argument with him. As soon as he thought i may be not buying the car, he started behaving badly and asked me to leave. But the manager stepped and i ended up buying gv8 As soon as he thought i may be not buying the car, he started behaving badly and asked me to leave. But the manager stepped and i ended up buying gv80z More
Overall, the recall service was great, but whoever test drove my car, didn’t put my seat back, where it was. My windshield was dirty, and my side mirrors were had been moved. That’s the only comment I have drove my car, didn’t put my seat back, where it was. My windshield was dirty, and my side mirrors were had been moved. That’s the only comment I have thank you. More
I had to wait for part more than a month. Why it takes so long to get just part ? I paid almost nine thousand dollars but when I picked up car, car was so dusty outside &bad smell inside. Why it takes so long to get just part ? I paid almost nine thousand dollars but when I picked up car, car was so dusty outside &bad smell inside. Service department doesn’t pick up phone & It is very hard to reach them.(That’s what I feel whenever I leave car for service there) More
I dropped our car off without a hitch. The receptionist was even kind to help us add air to our other car. Service was very smooth. Thanks. The receptionist was even kind to help us add air to our other car. Service was very smooth. Thanks. More
The fee charges for diagnosis of vehicle is too high, $255 whereas other dealership don't charge if you are a customer. Also, it took a whole day to diagnose my vehicle although I made early morning app $255 whereas other dealership don't charge if you are a customer. Also, it took a whole day to diagnose my vehicle although I made early morning appointment; 9 am but my vehicle was ready about 4:30 pm. Why do they charge a storage fee of $150 a day if ones vehicle stays in their facility after repairs? More