Hanlees Hilltop Hyundai - Service Center

Service personnel were very polite and had my car finished before the time that they had promised. finished before the time that they had promised. More

Horrible service, whenever you have a problem with coverage they don’t want to help. They say the car is all fine but in reality the car is having horrible mechanical problems and they don’t want to f coverage they don’t want to help. They say the car is all fine but in reality the car is having horrible mechanical problems and they don’t want to fix it. I’ve given them horrible reviews, and I know they’re not gonna listen because they have horrible reviews over all and they never change their service. I’m NEVER returning to this dealership and I will be speaking to corporate.I will never own or buy a Hyundai ever again. My experience was ruined. More

service advisor was great and on time everything went as planned the maint was done in an hour planned the maint was done in an hour More

The initial time I went in, their system was down. They had no backup plan to assist customers, as a result we were told to wait. Customers were informed it happens quite often and it could take hours They had no backup plan to assist customers, as a result we were told to wait. Customers were informed it happens quite often and it could take hours. To not have a continuity plan for an IT downtime in 2023 is unheard of and produces a bad experience for the customer. Once the system was finally up and operational, I was informed the recall parts for my vehicle will take weeks to come in. Weeks later, once the parts was in, I was then informed it would take a day to complete. However, reprogramming was delayed, thus taking another week. Lastly, I did not receive a call when my car was ready. I only found out when I called to get an update on the status of my vehicle. Unfortunately, the customer service received in general was really bad and unacceptable. More

The deal shop took my car in right away and did the work on the time on the time More

Service writer was excellent and my car got done a lot sooner than I anticipated. sooner than I anticipated. More

From the beginning Hanlees Hilltop Hyundai made me feel like the most important person. Picking the car best for me. Explaining all the paperwork. No haggling for a price I could afford. The 3 year free ma like the most important person. Picking the car best for me. Explaining all the paperwork. No haggling for a price I could afford. The 3 year free maintenance is awesome. The service department is great. They get me in and out quickly. Everyone I have met there is friendly and ready to answer all my questions. It's just a great place to buy/lease a car. More

Service is indescribably bad! Can’t get through on the phone! Calls are not returned. Service advisor does not listen, understand the concerns or just doesn’t care. Management is Can’t get through on the phone! Calls are not returned. Service advisor does not listen, understand the concerns or just doesn’t care. Management is MIA. My vehicle has been repaired multiple time for the same concerns and when returned to me, they are either not fixed or there are new problems. More

Poor repair service on vehicle that was at their repair shop & service rep lousy….. t shop & service rep lousy….. t More