Hanlees Hilltop Hyundai - Service Center
Richmond, CA
371 Reviews of Hanlees Hilltop Hyundai - Service Center
Made an appointment online for a Saturday at 8:30 a. m. Got there and no service hours were posted, the doors were locked, and no one was answering the phone. A young woman finally arrived at 8:37, so I m. Got there and no service hours were posted, the doors were locked, and no one was answering the phone. A young woman finally arrived at 8:37, so I opened the door and said hi. She said hi, tried to open the locked door, and then walked around to the back. When I saw her sitting at a desk inside, completely ignoring me, I tried calling again, and this time the call went straight to voicemail. I finally completed the paperwork myself and dropped the key in the drop box. Despite my request for a return call to confirm the appointment, I only got a call when the work was complete. The service advisor was great, but the young lady with long dark hair and long nails was very rude. I will only return for recall service. More
I waited while my vehicle was being serviced. Hanlees was swift and through. The wait seemed effortless compared to the friendly staff and employees of Hanlees. Hanlees was swift and through. The wait seemed effortless compared to the friendly staff and employees of Hanlees. More
T hey were very kind. Special thanks to Lou and to all the workers thank you so much for fixing working on my car. I was able to go back to Southern California. Again than Special thanks to Lou and to all the workers thank you so much for fixing working on my car. I was able to go back to Southern California. Again thank you. Sincerely Josie More
They were very prompt they did an amazing job I was very satisfied customer service was wonderful management was wonderful and they had a great team that worked on my car and it was nicely time framed and I satisfied customer service was wonderful management was wonderful and they had a great team that worked on my car and it was nicely time framed and I wasn't there all day and they were very nice so I must say I will be back for my next visit with Hanless Hilltop Hyundai More
Able to fit me in for routine service appointment only a few days in advance, took my car in on time and completed service within estimated timeframe. Only negative was I saw my car parked in the lot for ab few days in advance, took my car in on time and completed service within estimated timeframe. Only negative was I saw my car parked in the lot for about 20 minutes, I thought maybe they had something else to do but turns out they just never called me. Finally I walked over and got checked out. Next time would ask that they alert me more promptly when service completed. Otherwise I appreciate the service. More