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Hanlees Hilltop Hyundai - Service Center

Richmond, CA

3.8
371 Reviews

371 Reviews of Hanlees Hilltop Hyundai - Service Center

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July 07, 2023

This is the only place I get my car serviced. The service reps are great. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Ryan, Amina Alili, Juan Garcia, Karen Lee, Joshua Sasoy
July 05, 2023

Service center staff were friendly, prompt, and completed the work as promised. The only opportunity for improvement is to walk through the work completed so I understand what was done and any issues ide More

by cs.swanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
July 02, 2023

Nice attention The personal is ok servicial very appreciated tanhs for all I recommend all. More

by EDWINGRABRIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Ryan, David Duran, Orlando Teixiera, Amina Alili, Juan Garcia, Karen Lee, Joshua Sasoy
July 01, 2023

The service provided was above my expectations. The customer service team was efficient and knowledgeable. More

by MARY70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nalley Cruz
July 01, 2023

I came for a recall and now my check engine light is on. Grrrrrrr.....smh More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Lee
June 30, 2023

Hard to get an appointment. Disorganized staff dumpy dealership editing room water not washing’ fluid for windshield. Rude staff More

by Pony
Service Price Transparency
Recommend Dealer
No
Employees Worked With
David Duran, Orlando Teixiera
June 28, 2023

I was able to schedule in a timely manner after calling back a few times. The service department was friendly and knowledgeable about the recall letter I received. More

by tdouglas1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Audrey Ryan, David Duran, Orlando Teixiera, Amina Alili, Juan Garcia, Karen Lee, Joshua Sasoy
Jun 28, 2023 -

tdouglas1 responded

Thank you for assisting me with the anti-theft software upgrade.

Jun 28, 2023 -

tdouglas1 responded

I would definitely be back if I need any more updates to my vehicle.

Jun 28, 2023 -

tdouglas1 responded

N/a

June 28, 2023

Horrible communication, never answers the phone, poor customer service, service department gives you the run around and lie all the time. And very rude. My overall experience wasn’t the best. More

by Ashley
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nallely Cruz
June 28, 2023

Professional friendly service. Prompt and did not take long. Bother service and receptionist were great! More

by Iwill1325
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Audrey Ryan
June 28, 2023

Car went in for warranty work, was also told it needed recall work, however recall work never happened. Additionally communication was poor and I had to chase people down for a status. More

by jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department front desk and technician
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