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Hanlees Hilltop Hyundai - Service Center

Richmond, CA

3.8
371 Reviews

371 Reviews of Hanlees Hilltop Hyundai - Service Center

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August 01, 2023

Hi, since I started taking my car to service with them, I found that they really care about customers and their cars, they are really professional and conscious, doing things the right way and that is what I More

by Congarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou, Nallely
July 31, 2023

Super easy, honored the complimentary service package and the work was done quickly! Great experience More

by BRIDGE.EIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duran, Orlando Teixiera, Amina Alili, Juan Garcia, Karen Lee, Joshua Sasoy
July 30, 2023

Fast service. Easy to reach for scheduling. Very efficient and organized. I’ll go back. More

by MARCRKAUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
July 29, 2023

Slow and they never answer the phone or return voicemail messages. Sales department has to walk over and tell them to answer phone More

by SGREEN957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Lee
July 29, 2023

Even though I did not have an appointment I Was able to get a repair, a recall and service done in less than 2 hours. More

by Amhertzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
July 29, 2023

Everyone is extremely pleasant. They have improved their sitting area. I am pleased that they now offer car washes. More

by ARLENEHOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duran, Orlando Teixiera, Amina Alili, Juan Garcia, Karen Lee, Joshua Sasoy
July 28, 2023

Very reliable and professional. This is the only dealership my family purchased our vehicles from and services them. They test drove my car three times to ensure the braking syste More

by Paeonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cha, service manager
July 28, 2023

My car was in the shop for 2 months+ with absolutely no communication & even being put on hold for 2 hours, 3 or more times. When I hung up & called back the first 2 times i was put on hold for 2 hours, t More

by nobe4899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nallely, Tom , David Duran, Orlando Teixiera, Juan Garcia, Karen Lee
Jul 28, 2023 -

nobe4899 responded

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July 28, 2023

It’s not just this dealership. Genesis service is lacking. Pitching Genesis as a luxury car but not being able to give luxury service. I had to wait 3 weeks for an oil change. The More

by dapro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desk people were nice . It’s just the whole brand that is lacking service
July 26, 2023

Very professional and consistent ,the only place I allow to service my vechicle since I bought it. More

by sw066201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duran, Orlando Teixiera
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